Bosch Service Solutions – Elevate your business

Bosch Service Solutions – Elevate your business

We generate enthusiasm for your brand. As a service designer, we place your customers at the core, developing innovative business models and solutions for you, using the latest technology. Whether it’s Customer Experience, Mobility or Monitoring, Bosch Service Solutions can take you to the next level in efficiency and customer interaction.


Our three Service Clusters

We can offer your company tailored services in the fields of Mobility, Customer Experience and Monitoring – worldwide, and in more than 30 languages. We are particularly skilled at exploiting the opportunities offered by the Internet of Things and Services. By pooling processes we are able to tap into significant potential for efficiency and synergies.


Customer Experience Services

Our services in the fields of contact management, hotlines, IT & technical help desks, sales campaigns, and social media can boost the level of service you offer and strengthen your relationships with your customers.

Mobility Services

We offer a full portfolio of networked mobility services in the automotive sector including eCall, mobile security, breakdown assistance, and information services. By taking advantage of the services we offer, you can clearly distinguish yourself from the competition and offer significant value and benefits to your customers.


Monitoring Services

To help protect your goods and keep your property secure, we offer reliable, high-quality services in the fields of alarm management and intervention, including remote video surveillance, elevator alarm systems, and smart home services.


Industry-specific solutions in Bosch quality

We appreciate that you can only consider solutions that meet your industry’s specific requirements. That’s why none of our solutions are ‘off the peg.’ All the services we offer are meticulously tailored to your industry – and they are based on decades of successful collaboration with companies of all sizes from a wealth of different sectors.



Our solutions for the automotive industry include eCall, breakdown, information, and maintenance services.

Information & Communication Technology (ICT)

Our solutions for the IT and communications industry include help desk and social media services as well as information hotlines and feedback and complaints management.


Energy & Utilities

Our solutions for the energy industry include service hotlines, feedback and complaints management as well as customer satisfaction surveys and monitoring of social media channels.

Financial Services

Our solutions for the financial services industry include customer care services such as information and service hotlines for banks and insurance companies as well as the development and implementation of sales campaigns and advice on designing appropriate public key infrastructures.



Our solutions for the healthcare industry include customer service and order hotlines as well as technical help desk services, community management of social media channels, and feedback and complaints management.

Public Sector

Our solutions for the public sector include information and technical support hotlines as well as switchboards.


Retail & Wholesale

Our solutions for the retail and wholesale sector include customer care and telesales services as well as technical help desk services and elevator alarm services.

Travel & Transportation

Our solutions for the travel and transportation industry include data analysis and social media services as well as business intelligence services such as process management and consulting.