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Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services.
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
We can offer your company tailored services in the fields of Mobility, Customer Interaction, Building & Infrastructure, and Business Support – worldwide, and in more than 30 languages. We are particularly skilled at exploiting the opportunities offered by the Internet of Things and Services. By pooling processes we are able to tap into significant potential for efficiency and synergies.
We offer a full portfolio of networked mobility services in the automotive sector including eCall, mobile security, breakdown assistance, and information services. By taking advantage of the services we offer, you can clearly distinguish yourself from the competition and offer significant value and benefits to your customers.
Our services in the fields of contact management, hotlines, IT & technical help desks, sales campaigns, and social media can boost the level of service you offer and strengthen your relationships with your customers.
We offer a range of services that allow you to focus your attention on your core business, including sales & marketing support, payroll, seminar organization, HR support, trust center services, and eFile.
To help protect your goods and keep your property secure, we offer reliable, high-quality services in the fields of alarm management and intervention, including remote video surveillance, elevator alarm systems, and smart home services.
We appreciate that you can only consider solutions that meet your industry’s specific requirements. That’s why none of our solutions are ‘off the peg.’ All the services we offer are meticulously tailored to your industry – and they are based on decades of successful collaboration with companies of all sizes from a wealth of different sectors.
Our solutions for the automotive industry include eCall, breakdown, information, and maintenance services.
Our solutions for the IT and communications industry include help desk and social media services as well as information hotlines and feedback and complaints management.
Our solutions for the energy industry include service hotlines, feedback and complaints management as well as customer satisfaction surveys and monitoring of social media channels.
Our solutions for the financial services industry include customer care services such as information and service hotlines for banks and insurance companies as well as the development and implementation of sales campaigns and advice on designing appropriate public key infrastructures.
Our solutions for the healthcare industry include customer service and order hotlines as well as technical help desk services, community management of social media channels, and feedback and complaints management.
Our solutions for the public sector include information and technical support hotlines as well as switchboards.
Our solutions for the retail and wholesale sector include customer care and telesales services as well as technical help desk services and elevator alarm services.
Our solutions for the travel and transportation industry include data analysis and social media services as well as business intelligence services such as process management and consulting.