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Information on our solution clusters can be found here:

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Energy & Utilities

Our solutions for the energy industry

The move towards a greener, more sustainable energy economy and the importance of guaranteeing security of supply across the board are just two of the challenging issues that shape customer communication and interaction in the energy industry. In an era of liberalized markets, it is becoming ever more important to interact successfully and positively with target and buyer groups. Energy companies can strengthen and sustainably enhance their customer relationships by offering not only a first-class portfolio of products, but also an exciting range of innovative, easy-to-use services and engaging opportunities for interaction.

 

Customer interaction services in an era of liberalized energy markets

Bosch Service Solutions’ comprehensive portfolio helps our customers turn the challenges in the energy industry into competitive advantages and clearly distinguish themselves from the competition.
Our customers in the energy industry include oil & gas companies, renewables businesses, and local energy providers. We carry out customer satisfaction surveys on their behalf and implement service hotlines with satisfaction guarantees in more than 30 languages and 15 countries worldwide.

Other solutions we offer

Our portfolio of customer interaction services also includes monitoring services for social media channels, which have proved to be tremendously popular with customers in recent years. If you wish, we can also handle feedback and complaints management on behalf of your company. That enables you to focus on what matters most – your core business.