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Healthcare

Our solutions for the healthcare sector

Demographic change is creating a whole new series of challenges for the healthcare sector. People are living longer thanks to improved medical care, yet at the same time the cost of healthcare is rising. Problems such as how to ensure comprehensive provision of healthcare services are becoming more pressing. End users’ perceptions are also changing, with the concept of patients increasingly being replaced by that of self-confident customers who clearly articulate their requirements. As a result, the traditional solutions used for customer communication and dialog have long ceased to be an effective means of achieving successful and positive interactions.
Bosch Service Solutions’ comprehensive portfolio can help your company turn the challenges in the healthcare sector into competitive advantages that will benefit both you and your customers.

 

Customer Experience Solutions

We provide tailored services in the field of customer care to our customers in the healthcare sector, which include health insurers and manufacturers of medical devices and hygiene products. These services include customer service and order hotlines – which have emerged as key touch points of customer interaction in recent years – as well as services such as technical help desks.
We provide our services in 15 countries and in more than 30 languages. Our innovative solutions offer you significant advantages and provide clear benefits to your own customers.

Other solutions we offer

End users in the healthcare sector interact frequently, not only among themselves but also with service providers in this industry. As part of our portfolio of Customer Experience Solutions, we take on responsibility for the community management of social media channels and the management of feedback and complaints on behalf of our customers.