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Astrid Lamm

Head of Sales and Key Account Management Travel and Transportation

Information on our solution clusters can be found here:


Travel & Transportation

Enhance your competitive edge with us – customer satisfaction and process optimization is the focus of our business, every day.

Unstable fuel prices, constantly changing market conditions and the increasing globalization have put tremendous pressure on today’s travel and transportation companies. Facing the trade-off between meeting changing customer’s expectations while keeping operational costs under control, is an enormous challenge.

In this highly competitive market, delivering excellent customer service and maximizing the profit margin of every customer contact is the key to success. Bosch Service Solutions provides innovative service concepts designed to strengthen your competitive edge and participate in the industry’s growth.

We can draw upon 15 years of experience in different segments of the travel and transportation industry. Leading companies trust in our service solutions and together with them, we create innovative ideas for an outstanding customer experience.



For airline companies, customer loyalty is difficult to achieve due to the increasing share of internet purchases. Learn more about the customer journey and how to identify customer touchpoints …


Airports face a significant capacity challenge. By 2030, up to 25% of passenger demand will not be served by current airport structures. Learn more about how we can help you to counteract this challenge…



For cruise companies, it’s crucial to get as many first-timers as possible on board. Learn more about we can recommend areas were your company needs to strengthen its presence …


For hotel management, it’s important to have a completely transparent picture of the customer journey. Our touchpoint analytics help you to assess the quality of your existing touchpoints using tools like the Net Promotor Score.



Logistic companies face a challenging and dynamic business environment. Global operations, fragmented supply chains and changing rules and regulations result in a manifold of processes logistic companies have to handle.