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The automotive industry is evolving at a tremendous pace. Developments have been equally dramatic in the field of Mobility Services, which provide modern companies with an effective means of standing out from the competition.
New technologies and an increasingly connected world provide the basis for a multitude of top-quality services. As well as improving safety and increasing efficiency, these services offer consumers a significant plus in terms of comfort.
The potential developments in Mobility Services are virtually boundless. At Bosch Service Solutions we group these services by function in the categories of eCall, breakdown assistance, concierge, maintenance, tracking and remote services. Our solutions for comfort and safety can be combined to meet each customer’s individual needs, making them the ideal choice for OEMs and the aftermarket.
As an innovative solution provider, we guarantee to offer you powerful hardware, custom-made platforms and comprehensive service solutions with the level of quality you have come to expect from Bosch. We develop high-quality and uniquely user-friendly services while simultaneously securing and monitoring all the complex processes that run in the background, thereby providing the perfect environment for optimized workflows.
Bosch Service Solutions plans, implements and operates service solutions on your behalf. Our auto industry background and decades of experience in affiliated sectors make us the perfect partner to tackle all your company’s needs.
We offer our services in the following three areas:
The implementation of a Mobility Service generally starts with the development of a business model followed by the definition of the desired service components. This is used as a basis for deriving the detailed process design. Bosch Service Solutions assembles the IT infrastructure that is best suited to each customer’s individual needs and ensures that every aspect of the agreed service specifications is fulfilled.
We plan and organize everything from the personnel and infrastructure to the communication and material components of the service in order to achieve top-notch quality and enhance the interaction between us, as a service provider, and the customer. Our goal is to create needs-based products – in other words services that are genuinely user-friendly, competitive and relevant to the customer. The backbone of this process is our determination to truly understand and appreciate our customers’ behaviors, needs and motivation.
Based on the agreed design and detailed plans, we implement the project under the leadership of a global Project Manager. At Bosch Service Solutions we work in small, agile teams which have access to all the skills and competencies required for the service process. These teams ensure rapid set-up of the IT infrastructure and superbly trained agents who meet our demanding Bosch standards.
Mobility Services are often long-term, high-end services which are deployed on a global scale. That requires them to be available with the same outstanding level of quality all around the globe.
Thanks to our global network of service centers located in 13 countries, Bosch Service Solutions is able to offer 24/7 premium services in more than 30 languages. State-of-the-art workforce management and intelligent routing systems guarantee high cost efficiency and consistent service quality. Depending on the end-to-end solution developed in each case, our services can also include operation and maintenance of the required global IT systems in the backend.
Bosch Service Solutions is the right partner for you. We combine analytical capabilities with technological know-how and operational excellence. This gives you a competitive edge, providing your customers with a truly unique customer experience.