Our competence

Our competencies

We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.

Our unique competence profile

360° solution know-how

  • Bosch global network of 40,000 engineers
  • More than 10,000 IT experts worldwide
  • 60 business consultants (process redesign, user experience management, business modeling)

Powerful implementation

  • Global network of communication, monitoring, trust, and data centers
  • Bosch quality standards and quality gates in project management
  • Highest security and data protection standards

Operational excellence

  • 8,500 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
  • Capability management and continuous training
  • State-of-the-art workforce management
Compliance at Bosch

Quality since 1885

“It has always been an unbearable thought to me that someone could inspect one of my products and find it inferior in any way. For that reason I have constantly tried to produce products which withstand the closest scrutiny - products which prove themselves superior in every respect.”

Robert Bosch