BOSCH OMNI-CHANNEL MANAGEMENT
Always where your customers are
Full presence for a seamless customer journey
Customers use different channels to communicate with your company, such as social media, chats, hotlines or e-mails. Our omni-channel management enables all channels and data to be brought together on one platform, so that your customers have a positive experience with your brand across all contact points. We use the preferred channels to control digital dialog with your customers, ensuring inspiring and successful communications.
We coach our employees so that they always communicate in the spirit of your brand
We work with all the touchpoints on the customer's journey
We offer a fast and seamless communication process
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.