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Service Solutions

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BOSCH CX TRANSFORMATION

We transform your company to become future-proof

Transform challenges into opportunities

Companies face major challenges. This is hardly surprising, given that our globalized world and digitization are driving change faster than ever before. End customers expect their concerns to be dealt with promptly and in the easiest way possible, no matter which channel they use to make contact with your company. We support you in the transformation process to become a company that is ready to face these challenges, ensuring that your customers remain interested. We combine innovative concepts, tools and technologies for tailored, perfectly integrated solutions.

Future-oriented

Use of innovative methods and technologies

Customized

Tailored solutions for your company

Inspiring

Comprehensive analyses for an enhanced user experience

Discover our CX Transformation tools and methods:

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Voice of the Customer – deep understanding of the needs of your customers

Understanding each individual customer is the key to successful communication. We give you a detailed insight into your target groups based on the analysis of various sources of information – from direct dialog via social media to comprehensive survey data. We also offer active support for the planning and implementation of targeted measures for increasing high-value customer engagement while decreasing low-value contacts.

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Customer Journey Mapping – higher customer satisfaction and sales success

Customers come into contact with your brand at many different points. With Customer Journey Mapping, we identify and analyze all touchpoints along the entire Customer Journey using different methodical approaches. This provides you with a framework for optimization to ensure great customer satisfaction – and increased sales.

Electrodes

Data Analytics & Artificial Intelligence – influence the future through data analysis

We can't predict the future, but we can influence it to a certain degree. Through comprehensive data analysis, we can draw conclusions regarding the previous behavior of your target groups and deduce forecasts concerning future behavior. We can thus optimize our processes and give your customers the answers that they require in a quicker and more selective manner.

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Automation & Self Service – our expert team for cost optimization

Design, automate and optimize – this is our comprehensive approach to the optimization of your processes. Innovative IT solutions such as the use of chat bots or intelligent knowledge management increase efficiency and reduce costs. Our award-winning "Center of Excellence for Automation" selects the appropriate and flexible technology and partners to cover your needs and maximize results. You benefit from flawless processes.

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Business Process Management – solutions for consistently high service quality

As the number and complexity of corporate processes increases, so too does the potential for optimization. This requires the right concepts and technologies. We use workflow and digital performance management systems, knowledge databases or the Continuous Improvement Process (CIP) to increase the productivity and quality of corporate processes. These benefits are designed to help you achieve your company's goals faster.

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Augmented Reality – modern technology for an enhanced user experience

Bring your customers closer to your company with the use of innovative technology. With Augmented Reality, a situation can be presented to the user quickly and realistically. AR glasses or an app provide technicians with the support that they need to resolve a problem. Live projections communicate information in 3D, which can also be used for product training or sales presentations and deliver a completely new brand experience.

Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

Get in touch with Bosch Service Solutions

Jacqueline Chapman
Jacqueline Chapman
Head of Sales
Telephone