Crowd of fans at a concert
BOSCH CUSTOMER EXPERIENCE SERVICES

Perfect service for generating maximum interest

We transform customers into genuine fans

Satisfied customers are loyal customers. Differentiated communication plays a key role in long-term success. With our tailored solutions you can offer a unique brand experience to your customers. Perfectly coordinated 24/7 services for optimum proximity and enthusiasm for your company. You benefit from our global, cross-channel expertise – which in turn leads to long-term customer relationships.

Benefit from our award-winning service: As part of our corporate strategy, we rely on automation solutions such as RPA and Artificial Intelligence. With an eye on the entire service chain, we develop an individual solution to optimize your processes and boost your success. For this particular approach, we were honored with the Technology Leadership Award 2018 by Frost & Sullivan.

Frost & Sullivan Award

Customer Service in times of digitalization

What are the challenges for customer service today? And the opportunities for technologies such as AI? In “The Business Debate” Robert Mulatz, Executive Vice President at Bosch Service Solutions, gives insights on questions like these.

People

CX Transformation

Our CX Transformation solutions help to successfully transform each customer contact with your company into a real experience. We develop highly effective concepts using innovative methods and technologies such as Voice of the Customer, Customer Journey Mapping or Artificial Intelligence.

Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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