BOSCH CUSTOMER EXPERIENCE SERVICES
Perfect service for generating maximum interest
We transform customers into genuine fans
Satisfied customers are loyal customers. Differentiated communication plays a key role in long-term success. With our tailored solutions you can offer a unique brand experience to your customers. Perfectly coordinated 24/7 services for optimum proximity and enthusiasm for your company. You benefit from our global, cross-channel expertise – which in turn leads to long-term customer relationships.
Benefit from our award-winning service: As part of our corporate strategy, we rely on automation solutions such as RPA and Artificial Intelligence. With an eye on the entire service chain, we develop an individual solution to optimize your processes and boost your success. For this particular approach, we were honored with the Technology Leadership Award 2018 by Frost & Sullivan.
Customer Service in times of digitalization
What are the challenges for customer service today? And the opportunities for technologies such as AI? In “The Business Debate” Robert Mulatz, Executive Vice President at Bosch Service Solutions, gives insights on questions like these.
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.