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BOSCH TECHNICAL SUPPORT

Problems can occur suddenly – we help them go away

Competent support for technical inquiries

Technical problems cost time and money and can cause considerable stress. Rapid assistance is therefore a critical success factor for the satisfaction of your customers. Depending on the problem, we offer 1st, 2nd and 3rd level telephone or online support for the B2B and B2C segments. With innovative helpdesk solutions and through predictive planning we optimize the troubleshooting process for your company.

Competent

High first contact resolution rates

Efficient

Cost savings thanks to optimal scheduling of service technicians

Fast

Improved customer satisfaction thanks to shorter waiting times

Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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