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Bosch Customer Loyalty and Retention: Innovative solutions for long-term customer relationships

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Customers come and go. The Customer Loyalty & Retention Service from Bosch ensures that your customers stay with you. We employ engagement measures such as Loyalty Clubs, Claim Management and satisfaction surveys to keep your customers happy. However, should any of them decide to leave, we convince them to come back to your company through proactive outbound contacts and promotions.


Many years of experience and success in customer retention measures


Flexible and professional approach to different customer groups such as the premium segment


Consistent customer communication through worldwide quality standards and global teams

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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