CRM systems: Improved customer insights through effective management
What we do
We provide technology solutions, methodologies and skilled personnel to manage customer and interaction data in a centralized customer relationship management and case handling tool. We streamline handling workflows, enable efficient work steering and establish rich customer profiles. Additionally we provide actionable insights and increase transparency based on KPI dashboards and reporting.
How you benefit from our service:
360° view of the customer for deep understanding of customer needs
Increased sales and customer loyalty through personalized engagement
Increased efficiency through effective case management
Easier GDPR compliance through central data storage and management
Higher first contact resolution and lower customer effort through ongoing targeted case analysis
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.