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CRM systems: Improved customer insights through effective management

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What we do

We provide technology solutions, methodologies and skilled personnel to manage customer and interaction data in a centralized customer relationship management and case handling tool. We streamline handling workflows, enable efficient work steering and establish rich customer profiles. Additionally we provide actionable insights and increase transparency based on KPI dashboards and reporting.

How you benefit from our service:

360° view of the customer for deep understanding of customer needs

Increased sales and customer loyalty through personalized engagement

Increased efficiency through effective case management

Easier GDPR compliance through central data storage and management

Higher first contact resolution and lower customer effort through ongoing targeted case analysis

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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