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Knowledge Management: Solutions to store and administrate knowledge and eLearning content

A bird's eye view of the library.

What we do

We provide technology solutions to store and administrate knowledge and eLearning content. As well as methodologies and skilled personnel to manage knowledge for service provision and customer self-service. All to have the right knowledge available at the chosen channel in a suitable format. Knowledge management provides guided help for effective resolution of more complex issues and can be used for eLearning solutions to train your employees.

How you benefit from our service:

Knowledge that is available in people’s heads

Increased first contact resolution

Reduced agent effort and higher satisfaction as knowledge is easy to find

Decreased handling volumes through increased self-service rate

One source for all concerns

More efficient interaction handling

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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