Knowledge Management: Solutions to store and administrate knowledge and eLearning content
What we do
We provide technology solutions to store and administrate knowledge and eLearning content. As well as methodologies and skilled personnel to manage knowledge for service provision and customer self-service. All to have the right knowledge available at the chosen channel in a suitable format. Knowledge management provides guided help for effective resolution of more complex issues and can be used for eLearning solutions to train your employees.
How you benefit from our service:
Knowledge that is available in people’s heads
Increased first contact resolution
Reduced agent effort and higher satisfaction as knowledge is easy to find
Decreased handling volumes through increased self-service rate
One source for all concerns
More efficient interaction handling
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.