Omnichannel communication: Seamless through various channels
What we do
We provide a unified interaction platform: from email and voice to webchat and co-browsing. We enable personalization: we monitor the digital dialogue with the customers across all touch points. We create a seamless communication landscape for speed and efficiency.
How you benefit from our service:
Being present at all touch points across the customer journey
Offer the choice of channel usage to the customer and deliver a seamless customer experience
Data analytics can be done based on customer data and history
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.