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Omnichannel communication: Seamless through various channels

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What we do

We provide a unified interaction platform: from email and voice to webchat and co-browsing. We enable personalization: we monitor the digital dialogue with the customers across all touch points. We create a seamless communication landscape for speed and efficiency.

How you benefit from our service:

Being present at all touch points across the customer journey

Offer the choice of channel usage to the customer and deliver a seamless customer experience

Data analytics can be done based on customer data and history

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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