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Self Service: Optimized self-services for improved customer satisfaction

A woman stands by the self service machine at the airport

What we do

We provide methodologies, technology solutions and skilled personnel to optimize customer self-service, e.g. through smart search and FAQ solutions based on natural language processing (incl. self-service content management). Voice portals, chat bots and virtual assistants as well as augmented reality applications that connect the digital with the real world.

How you benefit from our service:

Reduced contact volumes due to higher self-service rate

24/7 services due to automated service solutions

Easier understanding through augmented reality

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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