Self Service: Optimized self-services for improved customer satisfaction
What we do
We provide methodologies, technology solutions and skilled personnel to optimize customer self-service, e.g. through smart search and FAQ solutions based on natural language processing (incl. self-service content management). Voice portals, chat bots and virtual assistants as well as augmented reality applications that connect the digital with the real world.
How you benefit from our service:
Reduced contact volumes due to higher self-service rate
24/7 services due to automated service solutions
Easier understanding through augmented reality
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.