Workflow Management: More transparency and simplified workflows with one tool
What we do
We provide technology solutions, methodologies and skilled personnel to combine multiple systems in a unified handling interface. Guide users through handling processes in an ideal workflow and automate case taxonomy, data entry and repetitive rule-based tasks. Our Workflow Management enables preventive quality assurance: quicker action through shorter reporting intervals and higher transparency
How you benefit from our service:
Higher efficiency through streamlined workflows and process guidance
Lower agent effort and higher satisfaction through simplified processes
Higher agent focus on customers instead of tools leads to improved customer experience
Higher quality through elimination of data entry errors
Reduced training efforts through intuitive workflows
Deeper analytical insights as unstructured data is turned into structured data
Why Bosch is the right partner for you
Service design expertise
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.
Outcome-based business models
Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.
We deliver services in Bosch quality with highest data security and compliance standards.
Multilingual, global services
With our global network of delivery sites, we provide services in approx. 40 languages.
Agility and customer centricity
We are quick to adapt and customize our services to the changing needs of our clients.