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Workflow Management: More transparency and simplified workflows with one tool

Three employees stand in front of a transparent wall and work with colorful notepads.

What we do

We provide technology solutions, methodologies and skilled personnel to combine multiple systems in a unified handling interface. Guide users through handling processes in an ideal workflow and automate case taxonomy, data entry and repetitive rule-based tasks. Our Workflow Management enables preventive quality assurance: quicker action through shorter reporting intervals and higher transparency

How you benefit from our service:

Higher efficiency through streamlined workflows and process guidance

Lower agent effort and higher satisfaction through simplified processes

Higher agent focus on customers instead of tools leads to improved customer experience

Higher quality through elimination of data entry errors

Reduced training efforts through intuitive workflows

Deeper analytical insights as unstructured data is turned into structured data

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

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