Service design that accelerates business success
Pioneering solutions for everyday processes
As specialists in service design with experience across many sectors we maintain and optimize a wide range of business processes for our customers. Whether it's IT and data solutions, services for purchasing and suppliers or comprehensive back-office support, we use innovative technologies to create more efficient processes and enhance service quality.
From our offices located in the capital city of Spain, we run high value multichannel services for many Bosch units as well as prestigious international brands in four languages (English, Italian, Portuguese and Spanish). Our services are ISO 9001: 2015 and ISO-18295: 2017 certified.
- Document Digitization and Management
- Bosch PT: Customer Service, Order Management, Outbound Campaigns
- Bosch AA: hotline for Bosch Car Services
- Customer Retention and Recovery Services
IT Service Desk
We offer professional, high-quality IT support and rapid response times to our customers. Our international Service Desk is available to users 24 hours a day. We use tools such as IT knowledge management to sustainably improve the service. We also take care of the entire rollout of IT systems or provide support during implementation.
Secure data management
We optimize data quality and security in highly relevant areas. This includes the maintenance or complete restructuring of master data and Trustcenter Services for the protection of electronic data through corresponding certificate management with digital signatures and encryption. We also offer solutions for AIM (Access Identity Management) and data security officers in accordance with corporate policy.
Purchasing and delivery management
We develop tailored solutions offering more efficient processes for handling the entire supply chain in purchasing. With our Order Desk we offer a comprehensive platform for professional order processing, including complaint management. Our solutions for purchasing ensure improved production planning and control as well as the efficient use of resources. We also advise our customers about the optimization potential of their purchase processes.
Agency services and back-office solutions
We relieve our customers of administrative tasks that are important but not part of their core business. These include training management, travel expense management and professional translation services as well as the creation of PowerPoint presentations in the client's corporate design. We also develop and implement concepts for measuring customer satisfaction.