Customer Experience

Customer Experience in times of digitization

Maria is in front of a wall.

A new generation of IT support

Service Design can also mean that there is no stone unturned, says Maria, Project Manager Advanced Service Desk at Bosch Service Solutions...

Robert looks into the camera

CX: Service Design as a sustainable concept

Why it pays off to use modern technologies with an eye for the big picture and that it's not just about efficiency, explains Robert Mulatz, Managing Director of Bosch Service Solutions …