"For us, team management means being there every step of the way, right at the forefront."
Susanne talks about working as a team leader with Bosch
Reading time: 3 minutes
Bosch Service Solutions offers a comprehensive range of services. We organize and support the inbound channels for our external partners and internal Bosch customers around the world. Competent information, complex booking processes or fast emergency support – our associates find the right solution for tens of thousands of inquiries every day.
They are trained, managed and supported by team leaders like Susanne.
"We are a service provider. Our service is knowledge."
The Dresden native works with her team to organize seminars and events. The topics covered are as diverse as the Bosch range itself and include training for new software, presentations on data protection guidelines, courses in presentation techniques, multilevel training programs for executives and, of course, a wide range of technical training courses. "Training is an ongoing activity. Bosch is a development company, an innovator. It goes without saying that we must also continuously expand our own knowledge as well."
"The team leader is the central interface."
Her team ensures that knowledge reaches the right people. Susanne sits right in the middle. "I'm like the middle of a sandwich. On one side are my customers – the individual Bosch locations with their requests – and on the other side is my team. The first task is to find out what we need to do. Then we need to determine who does what and when." Despite the generally extensive coordination efforts, Susanne feels very comfortable operating at this interface. "You start by taking a step back to get a clear picture. Then you can move forward much more quickly."