Data Protection Notice

The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations. Data protection and information security are included in our corporate policy.

Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows:

Bosch Service Solutions GmbH

Mainzer Landstraße 193

60326 Frankfurt

Germany

Tel. +44 151 - 2373503

contact@bosch.com

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

The data is collected directly from the data subject or indirectly from publicly accessible sources such as e.g. LinkedIn, Xing, websites.

Processed categories of data

The following categories of data are processed:

To answer your inquiries as an interested party:

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Product or service interest

To answer your inquiries and interests as an existing customer:

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Contractual master data (e.g. contractual relationships, contractual or product interest)
• Client history
• Contract accounting and payment data
• Planning and regulation data
• Provision of information (from third parties, e.g. credit reference agencies or from public directories)
• Invitations to trade fairs and other events, Christmas presents
• History of feedback

For our customer satisfaction survey (for existing customers):

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Contractual master data (e.g. contractual relationships, contractual or product interest)
• Client history
• Planning and regulation data

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

The data is collected directly from the data subject or indirectly from publicly accessible sources such as e.g. LinkedIn, Xing, websites.

Processing purposes and legal bases

We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:

• Provision of these Online Offers including a contact form which is used from users to contact us regarding our service portfolio as well as in terms of fulfillment of contractual obligations. (Legal basis: consent and/or fulfillment of contractual obligations.)
• Resolving service disruptions as well as for security reasons. (Legal bases: Fulfillment of our legal obligations within the scope of data security, and justified interest in resolving service disruptions as well as in the protection of our offers).
• Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent (Legal bases: Consent / justified interest on our part in direct marketing if in accordance with data protection and competition law).
• Product or customer surveys performed via email and/or telephone subject to your prior express consent. (Legal basis: Consent). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.
• Sending an email newsletter subject to the recipient’s consent (Legal basis: Consent).
• Safeguarding and defending our rights. (Legal basis: Justified interest on our part for safeguarding and defending our rights).
• Answering user requests within the scope of a live chat (Legal basis: Predominantly, legitimate interest in direct marketing on our part and in the enhancement of our products and services, as long as this is carried out in compliance with data protection regulations and competition law regulations resp. contractual performance resp. consent.)
• Fulfillment of contracts, especially pre-sales and sales, implementation of pre-contractual measures (Legal basis: contract / legitimate interest in direct marketing, as long as this is in accordance with data protection and competition law requirements)

Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We save log files for 7 days to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module web analysis.

In log files, in particular the following information is saved:

• IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;
• Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
• Name of the service provider which was used to access the Online Offer;
• Name of the files or information accessed;
• Date and time as well as duration of recalling the data;
• Amount of data transferred;
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
• http status code (e.g., “Re-quest successful” or “File requested not found”).

Chat

Within the scope of this Online Offer, we give you the opportunity to learn about the products and services offered by us by means of a chat. When using the chat, the chat conversation is recorded. After the chat, it will be deleted soon thereafter unless the chat is part of a support or service request. In the latter case, the chat’s content is forwarded to the responsible sales department.

Children

This Online Offer is not meant for children under 16 years of age.

Data transfer

Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.

Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries.

In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on socalled EU model clauses with the recipient) or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreedto provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the contact section.

Duration of storage; retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Use of cookies and other technologies

Cookies and other technologies may be used in the course of providing our website. Cookies are small text files that can be stored on your device when you visit a website. It is generally possible to use the website is generally possible without cookies, which are not technically necessary.

Technically necessary cookies

By technically essential cookies we mean cookies without which the technical provision of the website cannot be guaranteed. This includes, for example, cookies that store data in order to ensure smooth playback of video or audio content. These cookies are deleted after the end of your visit.

Technically non-essential mechanisms

We only use technically non-essential mechanisms with your prior consent. The only exception to this is the cookie that stores the current status of your privacy settings (selection cookie). This is set due to our legitimate interest in the functionality of the website.

We use third-party tools to integrate cookies and mechanisms that are technically non-essential. These ensure that technically non-essential cookies and mechanisms are only set with your consent.

Name: Google Tag Manager

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Management of website tags via an interface, integration of program codes on our websites.

Name: Google Analytics

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland

Function: Analyze user behavior (page views, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information from logged in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in connection with Google Ads.

Name: Google Ads

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Google processes your personal data on the basis of your consent via the "Google Ads Remarketing Tag" pixel for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) by means of e.g. URL, referrer URL, membership of re-marketing lists defined by us. The aforementioned information can also be used to link you to your Google account and to include you in remarketing lists. We do not receive any personal data about you from Google, only anonymised campaign reports about the target group and ad performance.

Comfort cookies and mechanisms

Cookies and mechanisms assigned to this category, facilitate operations and thus enable more comfortable surfing on our website. For example, your language settings can be stored in these cookies.

Marketing

By using marketing cookies and tracking mechanisms we and our partners can display interest-based offers based on an analysis of your usage behaviour.

The mechanisms and providers used on this website are listed below.

• Analysis: We use analytics tools to measure, for example, the number of page views or your usage patterns on our site. This may also include an analysis of log files.
• Conversion tracking: Our Conversion Tracking partners place a cookie on your computer (‘conversion cookie’) for this analysis service if you have accessed our digital offering via an ad of the relevant partner. If you visit a specific page of ours and the cookie has not expired, we and the Conversion Tracking provider can recognise that a particular user clicked on the ad and was redirected to our site. This is also possible across devices. The information collected using the conversion cookie is used to generate conversion statistics and to record the total number of users who clicked on the ad and were redirected to a page with a Conversion Tracking tag.
• Retargeting: Retargeting tools use advertising cookies or third-party advertising cookies, web beacons (invisible graphics also called pixels or tracking pixels), or similar technologies to create usage profiles. These are used for interest-based advertising and to control the frequency with which the user sees certain ads.

We use the following tools:

Name: LinkedIn Insight Tag

Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.

Function: LinkedIn processes your personal data based on your consent via the pixel "LinkedIn Insight Tag" for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) based on URL, referrer URL, shortened or hashed IP address (for cross-device retargeting), devices and browser properties (user agent) and time stamp. We do not receive any personal data from you from LinkedIn, only anonymized campaign reports on website audience and ad performance.

LinkedIn storage period: pseudonymization after 7 days, final deletion after 180 days.

For more information, please visit: https://www.linkedin.com/legal/pri-vacy-policy

You can manage your cookie and tracking mechanism settings in your browser and/or in our privacy settings:

Note: The settings you choose only relate to the browser you use.

• Disabling all cookies: If you wish to disable all cookies, please go to your browser settings and deactivate the setting of cookies. Please note that this may affect the functionality of the website.
• Managing your settings regarding technically non-essential cookies and tracking mechanisms: When you visit our website, you will be asked in a cookie layer whether you grant your consent for the use of comfort cookies and marketing cookies and/or tracking mechanisms. In our privacy settings, you can revoke consents already given with future effector give us your consent at a later date.

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail. Alternatively, please contact us via the contact details provided in the contact section.

Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

To enforce your rights, please use the details provided in the contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access:

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion:

You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing:

You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.

Objection to data processing:

You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Objection to data processing based on the legal basis of “justified interest”:

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent:

In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.

Data portability:

You are entitled to receive data that you have provided to us in a structured, commonly used and machinereadable format or – if technically feasible – to demand that we transfer those data to a third party.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Right of complaint with supervisory authority:

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg

Address:
Lautenschlagerstraße 20
70173 Stuttgart

GERMANY

Postal address:
P.O. Box 10 29 32
70025 Stuttgart, GERMANY

Phone: 0711/615541-0

Fax: 0711/615541-15

Email: poststelle@lfdi.bwl.de

We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.

If you wish to contact us, please find us at the address stated in the "Controller" section.

To assert your rights please use the following link: https://request.privacy-bosch.com/

To notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-datenschutz

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our group commissioner for data protection:

Data Protection Officer

Information Security and Privacy (C/ISP)

Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart

GERMANY

or

via email: DPO@bosch.com