Associates of Bosch Service Solutions during their work

About Bosch Service Solutions

Find out more about who we are and what we are doing

Who we are

We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply: We take over some operations from other companies and run these for them, allowing them to focus on their core business.

We do so using future oriented technologies such as RPA, cognitive robotics or artificial intelligence. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units.

What this means is that we are a people business, and always on the lookout for highly skilled individuals for our service centers or IT operations.

What we do

We complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end-customers. We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.

The list of our services is truly endless. To name just a few: We save lives with our back-to-back management of eCall in cars, monitor international cargo, get people out of broken-down elevators, manage social media interactions, run the IT hotline for Bosch or simply are the voice of customer service or technical support.

Working from home is part of our company culture

We regularly conduct surveys among our employees about flexible work

Working remotely has been a standard practice for us for many years. In 2020 more than 80% of our associates were working from home due to COVID-19, demonstrating the effectiveness of at-home technologies at scale. In order to ensure the involvement and get feedback from our associates, we regularly conduct surveys. The results of the last survey show:

  • >80% value time saved (e.g. for commute) as their biggest gain
  • ~70% feel motivated by flexibility to increase work-life balance
  • >80% are more focused and feel that work goes more smoothly
  • >80% enjoy working from home and would like to continue
  • >70% work more productively with a lower stress level
Man with headset looks smiling at the screen of his laptop

We in the Bosch group

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

We were responsible for contacts with clients and third parties (e.g. technicians). We specialized in the service around the security product, which laid the ground for becoming a Bosch unit in its own right, specializing in service and Customer Experience.

Our culture

Colorful portrait of our founder Robert Bosch

Robert Bosch was a visionary engineer and inventor, a philanthropist but above all a man of great integrity and a solid employer who established long-lasting and trusting relationships with customers, suppliers and employees alike. His values permeate the culture of our company to this very day – they are anchored in our purpose and in the way we deal with one another, work with our clients or engage in social responsibility.

Our values

Future and result focused
Our actions are result-focused. This allows us to secure our future. It also creates a sound basis for the social initiatives of the company and the foundation.

Reponsibility and sustainability
We act prudently and responsibly for the benefit of society and the environment.

Initiative and determination
We act on our own initiative, take entrepreneurial responsibility, and pursue our goals with determination.

Openess and trust
We communicate important company matters in a timely and open fashion. This is the best foundation for a relationship built on trust.

Fairness
We deal fairly with our colleagues and business partners, and view this fairness as a cornerstone of our corporate success.

Reliability, credibility, legality
We promise only what we can deliver, accept agreements as binding, and respect and observe the law in all our business transactions.

Diversity
We appreciate and encourage diversity for the enrichment it brings, and see it as essential for our success.

Why work for us

Associates standing in a group, talking to each other

Our employees (whom we call associates) are our most important resource. They are at the heart of the services and solutions we offer. That is why we do our best to recruit, retain and advance the best minds. To do so, we offer extensive talent management with on-going training and customized career opportunities as well as flexible working-time models.

More specifically, at Bosch Service solutions we:

  • Encourage creativity and strive to achieve high employee satisfaction by advocating a flexible and family-conscious work culture that allows for the right work-life balance.
  • Recognize and nurture talent at all levels, providing opportunities for various career paths.
  • Welcome people who want to makes things happen and enjoy having a variety of tasks because, with the services we provide to our clients, every day is different.
  • Provide services to international clients across many countries, creating career and development opportunities worldwide.
  • Encourage open communication and collaboration, generating closely-knit teams of colleagues who support each other.
  • Promote the wellbeing of associates through location-specific activities such as health management programs and team events.