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Service design for a connected world

Your innovative partner for technology-driven services

Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in five key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services and Shared Services. We also work with our customers to develop, implement and operate new business models.

H. von Boxberg, R. Mulatz, S. Grandi

We work with our customers to develop and optimize business processes and business models – for real added value and maximum end customer satisfaction.

H. von Boxberg, R. Mulatz, S. Grandi

Our expertise is aimed at only one goal: your success

We have a unique set of competencies based on our values, our technology and integration competence, as well as our comprehensive experience and know-how of communication processes.

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And the customer is at the core of our business.

Brand and values
As part of the Bosch Group, Bosch Service Solutions stands for a reliable partnership, an international network and the highest standards of quality and data security in our services.

Expertise in technology and system integration
We focus on certain sectors and services in order to offer highly innovative solutions - and we have reached leading positions in the areas of automotive/mobility, sensor technology and Internet of Things. We are helping our customers to exploit the full potential of a connected future.

Communications and process expertise
Through our long-term partnerships with our customers we are able to develop tailored services and technologies. You and your end customers benefit from an excellent service experience that covers all needs

Find out how we make the impossible possible:

Excellent service

Our service solutions are valued by our customers and have won many accolades. Here you will find a selection of our most recent awards and prizes.

Award

Contact Center Award

Bosch Service Solutions has won the Contact Center Award as the best Customer Experience in Professional Services.

Frost & Sullivan Award

Frost & Sullivan Award

Frost & Sullivan honored us with the Technology Leadership Award for Customer Business Process Outsourcing (BPO) in Europe.

Award

Special Excellence in Robotics

The SSON Special Excellence Award “Robotics” was awarded to our international project RoboCorp for delivering "outstanding results demonstrating the benefits of robotic process automation (RPA)".

Award

Winner in the category of customer satisfaction

Bosch Service Solutions awarded with the CCV Quality Award for outstanding commitment to customer satisfaction.

Award

Clear focus on associates

Bosch Service Solutions has won the CCV Quality Award of the German call center sector, in the Employee Satisfaction category. This is the most prestigious award in this sector.

Award

SafeLine Award

Bosch Service Solutions won in two categories: "Best technical support" and "Best marketing". The SafeLine Group is one of the world's leading elevator emergency technology manufacturers.

Award

Social CRM Award for social media service

The jury praised the "understanding of customer requirements" across all sectors. This award given by the University of St. Gallen honors companies who successfully position themselves through an innovative approach to customer relationship management via social media.

SSON Award

Award for global IT service platform

SSON awarded the program "DAVE" developed by Bosch Service Solutions in the category: "Best Process Improvement and Innovation".

Award

Digital Communication Award

The internal social media service from Bosch won in the category of Social Customer Service. The service is characterized by efficiency and a global uniform that takes regional circumstances into account.

The history of Bosch Service Solutions

Timeline graphic with milestones to show important steps of Bosch Service Solutions.
Monitoring Services
Communication Services
Internationalization of Services
Business support services
Global BPO-provider
Service Design focus
Service Employee wearing a Headset and sitting in front of a Monitoring Screen.

Monitoring Services

Start with alarm monitoring.

When our company was founded in 1985, around 25 associates were employed at the Cologne and Frankfurt sites, mostly in the area of monitoring services. In addition to carrying out operations in the monitoring centre, the team also performed additional tasks such as processing fault notifications and managing service technicians.

Employee wearing a headset and talking to a customer via telephone.

Communication Services

Expansion of monitoring services to include service centre services.

At the end of the 1980s, consumer demand for longer availability over regular business hours became ever greater, and this demand increased even further at the beginning of the 1990s. Constant availability therefore became increasingly important for companies.

Truck with freight standing in a container terminal. Above the truck is a crane, moving one container.

Internationalization of Services

Entry into IoT and mobile security services with global tracking of mobile objects.

In the early 2000s, as Bosch Service Solutions entered the mobile security business, the company began using IoT. Bosch Service Solutions develops comprehensive concepts for the logistics sector, designed to provide solutions to protect mobile objects. This means that the transportation of high-value goods in particular, such as pharmaceuticals or electronic devices, can be monitored continuously until the goods are delivered to their destination.

Business man using his smartphone for several communication channels while sitting in front of his laptop.

Business support services

Taking over processes that are not part of the core business of our customers and expanding our international presence.

As specialists in the field of Business Support Services, Bosch Service Solutions takes over and optimises process that are not part of the core business of its customers and is continuously expanding its international presence with new locations.

Group of people sitting in front of a laptop.

Global BPO-provider

Technology-driven services tailored to local requirements.

Bosch Service Solutions supports its customers as a provider of BPO solutions for complex, technology-driven services. Our solutions are tailored to customers' local requirements.

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Service Design focus

Successful digital transformation and maximum customer satisfaction with Service Design.

Service Design is a Bosch method that enables companies to improve the brand experience and service quality for their customers. The method is based on a holistic approach involving processes, state-of-the-art technology and service experts. Our focus is on achieving an ideal combination of people and technology.

Service Employee wearing a Headset and sitting in front of a Monitoring Screen.
Monitoring Services
Employee wearing a headset and talking to a customer via telephone.
Communication Services
Truck with freight standing in a container terminal. Above the truck is a crane, moving one container.
Internationalization of Services
Business man using his smartphone for several communication channels while sitting in front of his laptop.
Business support services
Group of people sitting in front of a laptop.
Global BPO-provider
A woman writing on colourful sticky notes which are pinned at a glass wall.
Service Design focus

Why Bosch is the right partner for you:

Service design

Development of tailored solutions based on industry, customer and user needs as well as process and data analyses

Up-to-date expertise

Extensive experience and knowledge of customer and process requirements in our focus sectors

Customer insights

Detailed understanding of end customers through direct contact, data collection and analytics

International setup

Worldwide customer support tailored to the local context

Best-in-class technology

Services that save time and money, optimize processes and support sales

Added value

Creation of real added value – such as reduced transaction costs, increased customer loyalty and greater data security

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