Your innovative partner for technology-driven services
Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in five key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services and Shared Services. We also work with our customers to develop, implement and operate new business models.
We work with our customers to develop and optimize business processes and business models – for real added value and maximum end customer satisfaction.
Our expertise is aimed at only one goal: your success
We have a unique set of competencies based on our values, our technology and integration competence, as well as our comprehensive experience and know-how of communication processes.
Brand and values
As part of the Bosch Group, Bosch Service Solutions stands for a reliable partnership, an international network and the highest standards of quality and data security in our services.
Expertise in technology and system integration
We focus on certain sectors and services in order to offer highly innovative solutions - and we have reached leading positions in the areas of automotive/mobility, sensor technology and Internet of Things. We are helping our customers to exploit the full potential of a connected future.
Communications and process expertise
Through our long-term partnerships with our customers we are able to develop tailored services and technologies. You and your end customers benefit from an excellent service experience that covers all needs
Find out how we make the impossible possible:
Awards
Our service solutions are valued by our customers and have won many accolades. Here you will find a selection of our most recent awards and prizes.
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2020 | German Stevie Awards - Winner in the Team of the Year category in the area of customer service -
2020 I Frost & Sullivan Winner of the Frost Radar™ Best Practices Award for Innovation Excellence in the European Customer Experience Outsourcing Services Market -
2020 | German Stevie Award - Winner in the best technical support category: strategy and implementation -
2020 | German Stevie Awards - Winner of the Best New Business Technology Solution – Platform as a Service solution category -
2018 | Frost & Sullivan Technology Leadership Award for the customer management Business Process Outsourcing (BPO) sector in Europe – for the use of RPA -
2017 | CCV Quality Award - Winner in the employee orientation category -
2016 | SSON Shared Services & Outsourcing Excellence Awards - Special “Robotics“ prize for pioneering work in RPA -
2015 | Social CRM Award 2015 of the University of St. Gallen - Holistic social media service award for inspiring customer experience
The history of Bosch Service Solutions
Monitoring Services
Start with alarm monitoring.
When our company was founded in 1985, around 25 associates were employed at the Cologne and Frankfurt sites, mostly in the area of monitoring services. In addition to carrying out operations in the monitoring centre, the team also performed additional tasks such as processing fault notifications and managing service technicians.
Communication Services
Expansion of monitoring services to include service centre services.
At the end of the 1980s, consumer demand for longer availability over regular business hours became ever greater, and this demand increased even further at the beginning of the 1990s. Constant availability therefore became increasingly important for companies.
Internationalization of Services
Entry into IoT and mobile security services with global tracking of mobile objects.
In the early 2000s, as Bosch Service Solutions entered the mobile security business, the company began using IoT. Bosch Service Solutions develops comprehensive concepts for the logistics sector, designed to provide solutions to protect mobile objects. This means that the transportation of high-value goods in particular, such as pharmaceuticals or electronic devices, can be monitored continuously until the goods are delivered to their destination.
Business support services
Taking over processes that are not part of the core business of our customers and expanding our international presence.
As specialists in the field of Business Support Services, Bosch Service Solutions takes over and optimises process that are not part of the core business of its customers and is continuously expanding its international presence with new locations.
Global BPO-provider
Technology-driven services tailored to local requirements.
Bosch Service Solutions supports its customers as a provider of BPO solutions for complex, technology-driven services. Our solutions are tailored to customers' local requirements.
Service Design focus
Successful digital transformation and maximum customer satisfaction with Service Design.
Service Design is a Bosch method that enables companies to improve the brand experience and service quality for their customers. The method is based on a holistic approach involving processes, state-of-the-art technology and service experts. Our focus is on achieving an ideal combination of people and technology.
Why Bosch is the right partner for you:
Service design
Development of tailored solutions based on industry, customer and user needs as well as process and data analyses
Up-to-date expertise
Extensive experience and knowledge of customer and process requirements in our focus sectors
Customer insights
Detailed understanding of end customers through direct contact, data collection and analytics
International setup
Worldwide customer support tailored to the local context
Best-in-class technology
Services that save time and money, optimize processes and support sales
Added value
Creation of real added value – such as reduced transaction costs, increased customer loyalty and greater data security
