More efficiency & quality: How we improve your customer service with artificial intelligence (AI)
Outstanding service thanks to AI
Offering your customers outstanding service and setting your course for business success - that's what it's all about for us. We use automation and generative artificial intelligence (Generative AI) to ensure high service quality and efficient processes. Our goal: excellent, seamless service along the entire customer journey. With our Conversational AI Platform, we integrate our modular AI solutions quickly and easily into your project. As a strong, experienced partner, we support you in digitizing your customer service, taking it to a new level, and offering your customers an inspiring service experience.
Excellent: With our holistic approach to intelligent automation and our ability to accelerate transformation for our clients, we have been honored with Frost & Sullivan’s 2024 European Intelligent Automation Technology Innovation Leadership Award.
Conversational AI as a game changer
Conversational AI offers many advantages if you want to transform your customer service and delight your customers at the same time. The technology, which enables human-like communication between people and computers, creates seamless service across all channels. And all this without waiting times and with consistently high service quality. Overcome language barriers with intelligent live translation and delight your customers with even faster problem-solving. At the same time, boost your business success: AI-based customer service is scalable, efficient, and highly personalized. This also frees up resources and allows you to expand your service internationally even faster.
Our Conversational AI Platform – the blueprint for your success
An improved customer experience, high service quality, and efficient processes - in order to digitally transform your customer service, we provide you with our pioneering AI solutions within the Conversational AI Platform. With our platform, we offer the right concept for your individual requirements. All AI solutions deliver the highest level of compatibility with each other (interoperability) and via interfaces with other systems, such as knowledge databases, your customer relationship management solution, and the appropriate Large Language Model (LLM). As a blueprint, they are modular and can be used quickly.
With the Conversational AI Platform, we transform your service in two cases: in direct contact with your customers, for example, when a bot extracts information from a conversation. Or the solutions support the service experts in the background, for example, by translating the conversation live or helping to find a solution.
Digitize your customer service with our Conversational AI Platform
This is how we bring our AI solutions together with your systems: whether customer databases, knowledge management, or local data storage in a secure Bosch environment - your customer service is also individual and has its own technical features. How do we bring these together with our AI solutions? We offer a wide range of application options via specific interfaces to a wide variety of systems. This means our IT experts can quickly and easily integrate the AI solution that is right for you.
- High standards for security and compliance: Do you have special requirements for data security, hosting, etc.? Depending on the requirements of your project, we host our solution, including the underlying Large Language Model, in a secure Bosch environment so that your data and that of your customers is particularly protected.
- User-centered AI: Our UX experts ensure that the users of your customer service are the focus and that your customers' needs are optimally taken into account.
- AI with focus: We use AI in your projects to always achieve specific goals. Whether it's reducing waiting times, accelerating solution finding, or other optimizations - the added value for your customers and your business success is always the focus.
- Service design approach: We don't just optimize services, we also develop customized solutions - from the problem definition, through the concept, to the operational implementation. To do this, we bring together process expertise, technological know-how, and our human service. The goal: an inspiring customer experience.
At a glance: The benefits of the Conversational AI Platform
Great customer experience
- Provide your customers with a seamless service along all touchpoints in the entire customer journey
- Answer your customers' concerns even faster and more precisely
- Be immediately available to your customers without annoying waiting times
Great employee experience
- Relieve your service experts of simple tasks
- Enable your employees to concentrate on the essentials: respond empathetically to your customers
Service productivity and efficiency
- Overcome language barriers economically even for small-volume languages
- High scalability: Handle high service volumes at any time with high quality and good accessibility or expand your services internationally even faster into new markets
Take your customer service to the next level
Optimize your customer service with the help of our Conversational AI Platform. With around 40 years of experience in developing and implementing high-quality services and in-house AI IT expertise, we are the ideal partner when it comes to digitizing services.
Do you want to quickly transform your customer service and offer your customers a seamless service experience? Then contact us now. Discover the possibilities of Conversational AI and let's shape your customer service of the future together!
Get in touch
Ready to elevate your business? Write us an email or give us a call, and let's drive innovation together!