Targeted relief for your team: With Remote Facility Management from Bosch
Complex technologies, staff shortages, and the need for digitalization make 24/7 monitoring of building technology a challenge. This is precisely where our focus lies: providing targeted relief for your employees during peak and off-peak times. We at Bosch Service Solutions support you as a building operator, property manager, and facility manager in the operational implementation of your operator duties. With our monitoring and remote services, we stand by your side as a reliable partner, ensuring that your technology runs safely and efficiently around the clock.
Our Remote Services for Your Facility Management
From the highly available control center to the digitalization of your processes – we offer you a comprehensive service portfolio that flexibly adapts to your needs.
- Highly available 24/7 control center: We act as your external service and emergency call center, accept reports of faults, damage, or dangers, and guarantee seamless accessibility.
- Qualified incident management: Our experts handle condition monitoring, qualify and validate incoming reports, and coordinate the entire fault resolution process.
- Control of technical deployments: We coordinate and manage your technical service providers and service teams to ensure fast and efficient problem-solving.
- Digitalization & knowledge management: We create digital knowledge bases and convert your offline documentation into future-proof, digital formats.
- Technical monitoring: We continuously monitor your building management systems, the technical building equipment (TBE), and the entire building automation.
- Consulting on operator duties: Our experts advise you on the legally compliant implementation of your operator duties and create customized operator concepts if required.
Your benefits: More efficiency and security in building operations
Benefit from noticeable relief, guaranteed reliability, and future-proof processes that increase the value of your property.
- Targeted relief: You relieve your specialist staff specifically during peak and off-peak times and create space for strategic tasks.
- Maximum operational reliability: You ensure technical and organizational accessibility, even in the event of staff shortages or vacations.
- Legally compliant action: You receive reliable support in fulfilling your legal operator duties.
- Increased efficiency: You demonstrably increase safety and efficiency in the building through proactive monitoring and fast response times.
- Full transparency: You benefit from digital knowledge bases for the transparent and data-supported management of your service providers.
Success Story: How Bosch Ensures the 24/7 Control Center for Critical Infrastructure
To counter the shortage of skilled workers and meet the highest security standards for its critical real estate portfolio, Bosch took over the nighttime reception of reports on faults, damage, hazards, and emergency calls for BIM Berliner Immobilienmanagement GmbH as an external service and call center. Within a very short time, a solution certified according to EN 50518 was implemented, which noticeably relieves the customer's team and maximizes operational reliability.
BIM Berliner Immobilienmanagement GmbH was faced with the task of handing over its service control center to an external service provider during the night, as there was not enough qualified specialist staff available for continuous 24/7 operation. At the same time, the highest standards of service level and reliability had to be met, as the portfolio includes critical infrastructures. Further requirements were the pre-qualification of fault reports from an IoT solution and the short-term implementation of a partner certified according to EN 50518 and VdS 3138.
Bosch implemented a seamless and highly secure solution in which all incoming reports were forwarded to the certified and redundantly designed Bosch Alarm Receiving Center. Our team took over the coordination of the on-site service providers and ensured rapid implementation through close tracking of the project progress. In addition, comprehensive reporting was set up for continuous quality monitoring and to ensure the agreed service levels.
By successfully connecting the service and call center to the Bosch Alarm Receiving Centers, the personnel situation at BIM was significantly improved and the shortage of skilled workers was actively addressed. BIM benefits from meeting the highest security standards and a noticeable relief for its own team. The detailed reporting also ensures full transparency of all relevant KPIs and a measurable service quality.
The added value for BIM at a glance
Why Bosch: Partnership that creates value
Rely on a globally leading technology and service partner that combines technological excellence with decades of experience for your security and efficiency.
Contact Us
Do you have questions about covering peak times, fulfilling your operator duties, or relieving your team? Our experts are happy to advise you without obligation. Contact us and let's find the right solution for your building.