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Service Solutions

Customer Experience Services: We take care of end customers during their customer journey

Intelligent, engaging, transformative: We deliver high quality Customer Experience on a global scale and across a wide variety of channels. As service designers, we tailor our 24/7 services to the needs of your customers and create a uniquely positive brand experience.

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We transform customers into genuine fans

Satisfied customers are loyal customers. Differentiated communication plays a key role in long-term success. With our tailored solutions you can offer a unique brand experience to your customers. Perfectly coordinated 24/7 services for optimum proximity and enthusiasm for your company. You benefit from our global, cross-channel expertise – which in turn leads to long-term customer relationships.

Benefit from our award-winning service: As part of our corporate strategy, we rely on automation solutions such as RPA and Artificial Intelligence. With an eye on the entire service chain, we develop an individual solution to optimize your processes and boost your success. For this particular approach, we were honored with the Technology Leadership Award by Frost & Sullivan.

CX Delivery Services

We take care of your customer along their journey

CX Consulting: We help you to understand your customers even better

The expertise required to analyze the status quo and recommend the ideal service set-up

CX Technology Suite: Ready to serve your customers needs

The individual modules of our CX technology suite enable us to develop and implement uncomplicated and needs-based services. We have the integration competence to combine our service systems with the customer systems to provide a seamless customer experience.

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Why Bosch is the right partner for you

Service design expertise

Our solutions are designed based on the needs of your customers and your business goals.

Transformation approach

We apply innovative technology in order to deliver a unique customer experience and maximum efficiency.

Outcome-based business models

Our long-term strategic partnerships are based on contractual models which aim to increase the commercial success of our clients.

Delivery capabilities

We deliver services in Bosch quality with highest data security and compliance standards.

Multilingual, global services

With our global network of delivery sites, we provide services in approx. 40 languages.

Agility and customer centricity

We are quick to adapt and customize our services to the changing needs of our clients.

Get in touch with Bosch Service Solutions

We look forward to your inquiry.


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