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Retail sector

Innovative solutions for a new shopping experience

The retail sector is facing major challenges: globalized markets, rising price pressure, changes in buying habits among customers due to online business and comparison portals. Under these circumstances, it is becoming increasingly important to offer the customer a unique brand experience and to present tailor-made solutions at all touchpoints. We can offer you the right services for these contact points. This creates a clear competitive advantage for your company.

Service design expertise

We design individual solutions for you across all channels – e.g. hotline, e-mail, or chats

Multi-lingual and global

With our international network, we offer our 24/7 services in approx. 40 languages

High standards

Payment transactions can be implemented in compliance with PCI requirements

Customized solutions for all requirements

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Customer Experience Services

The aim of our comprehensive services is to offer a perfect brand experience to your customers. Our associates are trained to communicate on all relevant channels in the spirit of your brand. Through this end-customer contact, your company will receive important insights from the target group. This enables our 24/7 services to be optimally adapted to meet current needs. For greater proximity to the customer and long-term relationships.

Over 40%

of customers buy more after a positive customer experience.

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