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We put your customer at the core of our business

Your innovative partner for technology-driven services

Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in five key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services. We also work with our customers to develop, implement and operate new business models.

Our expertise is aimed at only one goal: your success

We have a unique set of competencies based on our values, our technology and integration competence, as well as our comprehensive experience and know-how of communication processes.

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And the customer is at the core of our business.

Brand and values
As part of the Bosch Group, Bosch Service Solutions stands for a reliable partnership, an international network and the highest standards of quality and data security in our services.

Expertise in technology and system integration
We focus on certain sectors and services in order to offer highly innovative solutions - and we have reached leading positions in the areas of automotive/mobility, sensor technology and Internet of Things. We are helping our customers to exploit the full potential of a connected future.

Communications and process expertise
Through our long-term partnerships with our customers we are able to develop tailored services and technologies. You and your end customers benefit from an excellent service experience that covers all needs

Find out how we make the impossible possible:

Awards

Our service solutions are valued by our customers and have won many accolades. Here you will find a selection of our most recent awards and prizes.

Board of Management

Henning von Boxberg is looking into the camera, portrait
President of the Board of Management

Henning von Boxberg

Henning von Boxberg

President of the Board of Management

In 2019 Henning von Boxberg became President of Bosch Service Solutions.

After studying Business Administration in Berlin and New York Henning von Boxberg joined the Bosch Group in 1998. In the following years he worked in various positions in sales and marketing, also in United Kingdom. In 2005 he became Director of Sales for Bosch Power Tools in the Germany-Austria-Switzerland region. In early 2009, he assumed responsibility for sales of power tools in Europe, the Middle East and Africa. After he had been a member of the Board of Bosch Power Tools GmbH since 2011 he took over as President in 2013.

Henning von Boxberg is married and has 3 children.

Henning von Boxberg is looking into the camera, portrait
Robert Mulatz is looking into the camera, portrait
Executive Vice President Sales & Marketing

Robert Mulatz

Robert Mulatz

Executive Vice President Sales & Marketing

Robert Mulatz has been working for the Bosch division Service Solutions and its predecessor organizations since 2012. He is responsible for the strategic development as well as for the international sales and marketing activities.

Before that, he managed the business unit Communications Systems of Bosch Building Technology in the Netherlands and the United States. In this position he was responsible for the acquisition and integration of Telex Communications, Inc. and in charge of the acquisition of Philips Communication, Security & Imaging. Previously, he was head of the product segment for video surveillance (CCTV).

Robert Mulatz started his career as a consultant at the Fraunhofer Management GmbH, a consulting company for business and research.

Robert Mulatz is married and has 3 children.

Robert Mulatz is looking into the camera, portrait
Sven Grandi is looking into the camera, portrait
Vice President Finance and Controlling (CFO)

Sven Grandi

Sven Grandi

Vice President Finance and Controlling (CFO)

Sven Grandi is responsible for the global Finance and Controlling organization, Purchasing, Facility Management, Risk Management, Health Safety and Environmental Matters, Legal Services as well as for the global coordination of our Shared Services for the Bosch Group. He has been working for Bosch Service Solutions and its predecessor organizations since 2014.

He studied Business Administration in Stuttgart and London with majors in Finance and Marketing and joined the Bosch Group in 1999. In the following years he worked in various commercial management positions for Bosch Power Tools in Germany, USA, Hong Kong and Malaysia. In 2017 he joined an Executive Leadership Program at Carnegie Mellon University in Pittsburgh, USA.

Sven Grandi is married and has 3 children.

Sven Grandi is looking into the camera, portrait

The history of Bosch Service Solutions

2019 Takeover of LAWA Solutions

In 2019 we took over the start-up LAWA Solutions based in Giessen, Germany. LAWA Solutions GmbH, which was founded in 2009, is specialized in cloud-based software products in the automotive industry. The company's highly scalable solutions are used by automobile clubs, breakdown services, recovery companies and workshops, for example.

"With the acquisition of LAWA Solutions, we are optimally expanding the product portfolio of Bosch Service Solutions in the area of networked products and services. LAWA Solutions has the necessary competence, experience and relevant technologies for successful cooperation", says Henning von Boxberg, Head of Bosch Service Solutions.

2016 Service Design focus

Successful digital transformation and maximum customer satisfaction with Service Design.

Service Design is a Bosch method that enables companies to improve the brand experience and service quality for their customers. The method is based on a holistic approach involving processes, state-of-the-art technology and service experts. Our focus is on achieving an ideal combination of people and technology.

2012 Launch of vehicle emergency call "eCall"

In 2012 we introduced the vehicle emergency call system "eCall" in the first six countries. Since than many car manufacturers implemented the Bosch eCall service in more than 50 countries worldwide.

In addition to the eCall, we steadily expanded our mobility services portfolio e.g. with roadside assistance or services for stolen vehicles.

2012 Global BPO-provider

Technology-driven services tailored to local requirements.

Bosch Service Solutions supports its customers as a provider of BPO solutions for complex, technology-driven services. Our solutions are tailored to customers' local requirements.

2007 Business Support Services

Taking over processes that are not part of the core business of our customers and expanding our international presence.

As specialists in the field of Business Support Services, Bosch Service Solutions takes over and optimises process that are not part of the core business of its customers and is continuously expanding its international presence with new locations.

2002 Internationalization of Services

Entry into IoT and mobile security services with global tracking of mobile objects.

In the early 2000s, as Bosch Service Solutions entered the mobile security business, the company began using IoT. Bosch Service Solutions develops comprehensive concepts for the logistics sector, designed to provide solutions to protect mobile objects. This means that the transportation of high-value goods in particular, such as pharmaceuticals or electronic devices, can be monitored continuously until the goods are delivered to their destination.

1997 Communication Services

Expansion of monitoring services to include service centre services.

At the end of the 1980s, consumer demand for longer availability over regular business hours became ever greater, and this demand increased even further at the beginning of the 1990s. Constant availability therefore became increasingly important for companies.

1985 Monitoring Services

Start with alarm monitoring.

When our company was founded in 1985, around 25 associates were employed at the Cologne and Frankfurt sites, mostly in the area of monitoring services. In addition to carrying out operations in the monitoring centre, the team also performed additional tasks such as processing fault notifications and managing service technicians.

How we orchestrate our partners — for a holistic service experience

The Bosch Group works with the best partners. Each is the ultimate expert in their area of specialization. Partnering with them creates a comprehensive customer experience no single company can provide. Our combined capabilities provide advanced solutions in cutting-edge areas of automation, CRM, and interaction with IoT technologies.

Their areas of expertise include business process management, customer interaction management, automation, and artificial intelligence (AI). We’re honored to have such extraordinary partners who share our drive to innovate and expand their products and services.

Graphics with different partner logos: Automation Anywhere, Bosch, Geneys and Salesforce.
A selection of our partners.

Working from home is part of our company culture

Our service experts deliver the service your customers expect and deserve. From anywhere – from home or from our service centers!

Data & Information Security: We ensure the security of our clients and customer data no matter where we are – working in our service centers or from home.

Business Continuity: We make sure that our clients business runs smoothly even during rough times like natural disasters or pandemics.

Operational Flexibility: We can realize different operating models.

Operational Quality: We ensure equal quality of service delivery regardless of the delivery model.

People Management: We enable seamless people management – from recruiting and onboarding to talent retention.

Employee Motivation: We have effective ways to engage associates and increase loyalty.

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Why Bosch is the right partner for you:

Service design

Development of tailored solutions based on industry, customer and user needs as well as process and data analyses

Up-to-date expertise

Extensive experience and knowledge of customer and process requirements in our focus sectors

Customer insights

Detailed understanding of end customers through direct contact, data collection and analytics

International setup

Worldwide customer support tailored to the local context

Best-in-class technology

Services that save time and money, optimize processes and support sales

Added value

Creation of real added value – such as reduced transaction costs, increased customer loyalty and greater data security

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