Bosch Roadside Assistance: Gets the driver back on the road
Make sure that your customers aren't inconvenienced when things don't go according to plan.
Bosch Roadside Assistance provides rapid and straightforward support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, we arrange the appropriate assistance services. We rely on a fully digitalized towing partner networks, creating a more efficient workflow, faster arrival times and transparency along the process. If the car cannot be repaired on the spot, our friendly and skilled associates will ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
Automatic
The vehicle transmits all relevant data independently.
Connected
We provide a global partner network to be as local as possible.
Comprehensive
We can arrange a replacement vehicle and hotel accommodation if required.
AI in breakdown service: More efficiency without compromising quality
AI in customer service helps to automate processes and make them more efficient. Our use case for a premium automotive manufacturer in North America shows how this can be achieved without compromising quality. With the help of AI-based speech recognition, breakdown service calls are automatically accepted, processed and, if necessary, forwarded to a service employee. This gives the service expert time to then concentrate on solving the problem.
Features of AI-based speech recognition
The bot collects information such as name, VIN, location and performs an initial troubleshooting.
The bot understands dialects and accents and can react to moods.
The bot combines data quickly and accurately, transfers it to the CRM system and compares it with contract data.
Service process with voice bot
1. Vehicle has a breakdown.
2. Driver initiates roadside assistance via mobile phone, bCall button or the on-board display.
3. Voice bot takes call and records all important information.
4. Service expert takes over the conversation and already has all the information clearly available.
5. The service expert, who has been informed in advance, can quickly get to the point when talking to the driver and offer help.
The result
- No queue for customers - calls are answered immediately
- Increased service efficiency
- Saving of resources
- Reduced average processing time
- High level of satisfaction: 98 percent of users accept the conversation with the voice bot
Bosch Roadside Assistance – always there for you:
Why Bosch is the right partner for you:
Integrator expertise
We have extensive expertise acquired over many decades as a leading service provider in the automotive sector.
Comprehensive platform
We offer a complete package of modular end-to-end solutions – from a single source.
Full integration
We cover the entire value chain – including hardware, software and personnel.
Perfect service
We work in the background with OEM solutions, freeing up your resources to focus on your customers.
We speak your language
We currently offer our services in over 50 countries and more than 20 languages.
Global network
Our services are coordinated worldwide thanks to local service centers and regional partners.
Get in touch with Bosch Service Solutions
We look forward to your inquiry.