Solutions for vehicle fleet management companies

Our fleet management services ensure drivers are always mobile

Vehicle fleet management companies face major operational challenges. Achieving their objectives is often not easy. Fleet managers have the daunting task of reducing repair and administrative costs, while at the same time increasing vehicle service life – and improving driver safety and user experience, as well. This is why fleet managers juggle countless duties in their day-to-day operations. Personally communicating with drivers and supporting them are often particularly time-intensive tasks. Fleet managers coordinate vehicle maintenance and repairs – scheduled and unscheduled – and deal with all the demands of accident management. Bosch Service Solutions take the load off fleet management firms in decisive ways. We take charge of handling many of these activities and personally communicating with your customers – enabling you to offer your customers a complete and comprehensive mobility package.

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A man walks up to a row of parked vehicles in a parking garage

Differing fleet types demand customized service solutions

We integrate our tools seamlessly into your existing system landscape without any unnecessary complexity, thereby ensuring an inspiring customer journey.

Mobility Service Provider: Car sharing | Car leasing | Ride sharing | OEMs with alternative distribution channels
Business fleets: Company fleets (company cars, field service and pool vehicles) | Logistics fleet (delivery and courier services, food & beverage suppliers, third-party logistics (3PL) | Service fleets (construction and tow trucks, road maintenance depots)
Leasing companies: Supplying mobility service providers, company fleets, and individual end customers

We take care of drivers and vehicles along the entire value chain

We provide your drivers with around-the-clock support as a central point of contact at all the various stations along the driver journey. Our service experts work jointly with you to define, execute, and document all relevant processes – from individual work steps right through to complete workflow sequences. We also utilize self-service and automation elements for this purpose, and apply flexible resource planning in our work. For you, this translates into greater efficiency.

Managing leads and onboarding new drivers

Processing prospective customers' queries and requests for quotations
Managing campaigns
Providing support for selecting vehicles
Reviewing requests and proposals from businesses and consumers
Managing contingent contracts and other documents
Providing and managing welcome packages

Marketing & sales, financing, and contract management

Managing contracts, including credit checks and scoring
Reviewing financing and leasing requests for business-to-customer (B2C) and business-to-business (B2B) transactions
Registering and delivering vehicles
Taking charge of debt collection matters
Managing accounts, both payable and receivable

Insurance coverage

Advising on possible insurance coverages (e.g. liability and vehicle insurance)
Single point of contact between the insurer and driver
Collating and securing all related documentation:
- Managing incidents
- Processing damage, theft, and accident claims
- Cooperating with insurers' departments and support units

Driver and vehicle services

Communicating with drivers across all channels
Providing on-site support for drivers: eCall rapid breakdown service, smartphone-based collision detection, roadside assistance, concierge service, stolen vehicle services, accident management, and emergency assistance
Service, maintenance and repairs: organizing workshop appointments, tire service, and vehicle towing service
Organizing vehicle refueling and recharging
User Account Management
Managing complaints and feedback

Retention and loyalty

Managing contracts at end of term (EoT): termination or renewal
Providing support for loyalty and win-back management
Conducting renewal negotiations (leasing and insurances)
Organizing vehicle returns

Facts and figures

Fleet managers have to juggle lots of different tasks simultaneously. Let us do the heavy lifts for you.

An illustration shows a person sitting at a work desk staring into a computer monitor. A fleet manager's duties are shown on the right-hand side in the form of a bar chart.

An illustration shows a person sitting back at a work desk, relaxed, with hands folded behind their head while looking at a computer monitor. A fleet manager's duties are shown on the right-hand side in the form of a bar chart.

Move the slider to view a Before and After comparison

Without Bosch Service Solutions...

... fleet managers often feel stressed out. After all, they get countless queries and requests from drivers whose vehicles don't run like they should. When accidents happen, they have to coordinate claim processing with insurers, set up repair appointments with service workshops, and find replacement vehicles for the drivers affected. The number of such cases that fleet managers have to deal with rises in proportion with the number of vehicles in the company’s fleet. What’s more, they also have to manage the procurement of new vehicles and always ensure compliance with the pertinent statutory requirements, data protection and privacy regulations, and contractual obligations. Yet, such strategic duties often get neglected because fleet managers are constantly having to act as emergency responders to resolve acute problems. The vital thing is to keep the vehicles running: downtime costs money.

With Bosch Service Solutions...

… the routine work loads on fleet managers are significantly reduced. Because Bosch Service Solutions take charge of everything involved with scheduled and unscheduled vehicle downtimes. We maintain the direct contact with the drivers. Our employees take charge of damage and claims management from A to Z, speak with the end-customers, set up maintenance and repair appointments, and process claims cases with the insurers and leasing firms right through to resolution. This lets fleet managers focus on more important activities – such as organizing ordering processes, or onboarding and offboarding fleet vehicles.

Every technical connection can act as an initiating element

Automatically triggered by the device installed by the vehicle manufacturer (e.g. eCall)
Automatically triggered by a smartphone (e.g. smartphone-based collision detection)
Automatically triggered by the retrofit device installed by the vehicle fleet management

View of a smartphone on a vehicle’s front-seat center console, with the phone display showing that an eCall for rapid roadside assistance has been activated.

Your benefits

Longer vehicle service life

Lower maintenance and administrative costs

Increased safety for drivers and vehicles

Better customer experience thanks to a single point of contact for drivers

A central point of contact supports customers before, during, and after the entire journey

Support provided in challenging situations, including breakdowns and accidents

Why Bosch Service Solutions?

Experience

We're specialists in all services for ensuring safe and more convenient, comfortable, and efficient mobility

Service design approach

We design our services based on the needs and business goals of your customers

Integrator expertise

Continuous partner management and digital connectivity of systems

Multilingual, global services

With our global network, we perform our services in more than 40 different languages

Agile and customer-focused approach

We quickly adapt our services to the changing needs and requirements of our customers

Compliance & data protection

We deliver services in Bosch quality and to most stringent compliance, data protection and privacy requirements

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Get in touch with Bosch Service Solutions

We look forward to your inquiry.

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+441512373503

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