Here in Liverpool we provide a range of complex outsourced services in more than 20 languages for a wide range of markets and customers. We also proudly provide services to the Bosch Group in that we support our Mobility Solutions, Consumer Goods, Industrial Technology and Energy and Building Technology divisions in addition to some of our central corporate functions. We delight customers through service excellence using a host of market leading technologies across the spectrum of omni-channel contact channels. We operate 24/7, 365 days a year, providing our clients with service delivery across the globe from our City Centre base.
What we offer
- Competitive basic salary plus bonus
- Flexible shift patterns; a mix between office and home based working
- Company Pension Scheme; Company Life Assurance
- Generous annual holiday entitlement
- Health Cash Plan Membership - savings on everyday health expenses including dental, optical, physiotherapy, counselling, prescriptions and many more.
- Company Sick Pay; Employee Assistance Programme and Occupational Health Support
- Employee Engagement programmes and activities along with the opportunity to spend time on community local projects
- Life Works Access - An employee experience platform with more than 200 employee benefits, discounts and freebies as well as access to Health and Well-Being provisions.
- Local discounts: Gym; Nursery, Car Park
- Discounts on Bosch brands
- Generous family friendly policies
Who we are, and the team members we are looking for:
- Highly engaged Customer Service Experts with a passion for Customers
- Highest personal standards of professionalism, quality and data security
- Naturally curious, great listeners, looking to solve any problems effectively and efficiently and finding ways to ensure that the issue does not reoccur
- Strong communicators, both verbal and written, who can switch between communication channels easily
- Comfortable using IT and embracing new technology and the opportunities it brings
- Great team spirit and like to have fun together along the way