Bosch Accident Management

Bosch’s Accident Management Service offers comprehensive support after an accident. This service controls the entire post-accident process, from the first aid to the final repair, through a central contact. Bosch takes care of the entire process, simplifies it and minimizes the effort for all parties involved in order to offer customers safety and comfort in uncertain times.

By providing a single point of contact for the entire post-accident process, the Accident Management Service ensures maximum simplicity and efficiency. This minimizes downtime, speeds up claims processing and significantly improves the customer experience. In addition, the service strengthens loyalty to the brand by supporting customers in stressful situations and taking on organizational tasks.

For OEMs, the service offers numerous benefits, including control over repair processes, an improved digital customer experience and the preferential use of OEM-certified workshops. This leads to increased use of original parts, strengthens brand loyalty, minimizes brand loss, and enables control and monetization of accident data, as well as the creation of innovative insurance products.

Customers benefit from seamless, efficient accident post-processing with a single point of contact for all matters. The service improves customer experience and satisfaction, provides access to OEM-certified repairs and offers support in stressful situations. In addition, organizational tasks are taken over, which shortens the process time from accident to claims settlement.

The Accident Management Service ensures continuous support after an accident, including assistance services and repair management. This provides customers with unrestricted security and satisfaction by ensuring they are safe again quickly. Efficient handling and access to qualified repairs contribute significantly to the restoration of mobility and the positive customer experience.