Bosch Child Presence Detection Service
Initiatives in the US and Europe call on car manufacturers to implement systems for the detection of children in vehicles to protect them from heat hazards. Bosch’s intervention service for Child Presence Detection offers a leading, reliable solution to meet this requirement and thus contributes significantly to avoiding health problems.
We help to save children’s lives
Especially on hectic days or in the case of deviations from routine, it can happen that even exemplary parents and caregivers leave a child in the car. The Child Presence Detection Service from Bosch is an innovative solution for capturing these moments of inattention and enabling potentially life-saving interventions.
Anticipating new market requirements
Secure a time advantage. Implement a service process with intervention level now to meet upcoming new market needs.
Strengthening of customer loyalty
Improve customer loyalty through the use of advanced security technologies that create trust and contribute to lasting brand loyalty.
Innovation as a trademark
Focus on the security needs of your customers and successfully position your brand with innovative solutions in the competitive environment.
How does the Child Presence Detection Intervention Service from Bosch work?
The installation of the sensors is the first step. As a leading provider of emergency services, we have the necessary infrastructure and partners to quickly implement the additional process worldwide. We take care of our customers when a child needs to be saved. This is a simplified overview of what the process setup could look like:
Automaker: Initial warning
- The vehicle triggers visible and audible signals
- Alarm notification inside the vehicle
Automaker: Escalation warning
- Repeated visible and audible signals
- Warning message on the smartphone to the registered driver
Bosch and Intervention Partner: Intervention
- Bosch service expert contacts drivers and/or other registered contacts
- If not successful, the Bosch service expert contacts the Public Safety Answering Point (PSAP)
- Rescue team of the intervention partner frees child from the vehicle
Benefits for you and your customers
The Child Presence Detection intervention service is revolutionizing the way vehicles are made safer for the youngest passengers. This innovative service not only provides an extra layer of security, but also a deep sense of reassurance for parents. Take advantage of the benefits for yourself and your customers.
Benefits for you
- Increased vehicle safety ratings
- Strengthened brand image
- Increased customer satisfaction
- Supports compliance requirements
- Promotes technology leadership
- Supports premium pricing strategies
Benefits for your customers
- Improved protection of children
- Reduces health risks
- Reassurance for parents
Child Presence Detection Intervention Service Frequently Asked Questions (FAQ)
No, the eCall only allows one voice connection to the vehicle. In contrast, the process of detecting a child’s presence requires a communication line from a third party to adults outside the vehicle who are able to rescue the child.
Bosch Service Solutions will be contacted for the intervention phase of the Child Presence Detection Service. After the first two stages have only been carried out with the vehicle and/or the app, a responsible contact person must be called in the third stage. She is either informed and led back to the car to solve the situation, or the rescue teams are turned on to save the child.
As an established global provider of security services, for example for eCall, we are very experienced with the necessary service processes and rely on an existing PSAP (Public Safety Answering Points) network for all required markets.
Our customers can fully rely on our extensive experience as an emergency service provider and the existing PSAP (Public Safety Answering Point) network. We are a neutral service integrator with experience in implementing and operating complex service facilities and integrating external partners. In addition, we are updated on the latest developments of the European NCAP protocol regarding the requirements for presence detection of children as well as the law on heat-polluted cars (Hot Cars Act).
We are a neutral service integrator, regardless of the manufacturer or brand of sensors installed in the vehicle. If desired, we as the Bosch Group can also offer a holistic solution including the necessary sensors and technology.
The vehicle must be able to connect to a mobile network to send the alarm to an OEM backend or directly to the Bosch backend. In most cases, vehicle connectivity is established via a telematics control unit (TCU).
Direct interaction with the child via a communication channel to the car is possible as an element of the intervention service to Child Presence Detection. Our customer decides individually whether this additional voice channel should be set up via Bosch. Calls are required to inform an adult or a responsible contact person outside the vehicle about the child left behind and, if necessary, to inform the emergency services.
It is possible to set a logic in the order of potential contacts. This order can be set individually by the manufacturer, or Bosch makes the most sensible suggestion during the service design process.
The position of the vehicle is first determined by the GNSS unit (Global Navigation Satellite System) in the vehicle and then transmitted from the vehicle to Bosch via the TCU (Telematics Control Unit). Bosch is therefore dependent on the validity of the vehicle position. Bosch has no influence on the availability of a mobile network through which the vehicle can transmit the data.
The detection of a left dog or child is done by the sensor of the OEM in the vehicle. Bosch is therefore dependent on the sensor signal and, in particular, on the corresponding alarm (for example, child detected, dog detected), which is transmitted to the Bosch backend. From a customer service perspective, Bosch is able to handle an incident involving a dog left in the car.
It is important that the OEM takes into account the legal requirements and possible financial implications for the deployment of the rescue team, which may vary from country to country. In the case of the dog left behind, this must be carefully checked in advance.
Bosch informs the PSAP (Public Safety Answering Point) about the incident, and it is the final responsibility of the authorities to decide which deployment teams will be sent to the site depending on the individual case.
More than a partner. A driver of results.
Why Bosch is the right partner for you: We're your single-source partner for integrated automotive solutions, leveraging decades of experience to optimize your operations and enhance the customer experience.
Integrator expertise
We have extensive expertise acquired over many decades as a leading player in the automotive sector.
Comprehensive platform
We offer a complete package of modular end-to-end solutions – from a single source.
Full integration
We cover the entire value chain – including hardware, software and personnel.
Perfect service
We work in the background with OEM solutions, freeing up your resources to focus on your customers.
We speak your language
We currently offer our services in over 40 countries and 20 languages.
Global network
Our services are coordinated worldwide thanks to local service centers and partners on site.
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