Bosch Roadside Assistance: brings the driver back on the road quickly
Revolutionize customer service on the road
With Bosch Roadside Assistance, you can provide your customers with immediate assistance in the event of breakdowns or accidents. At the push of a button, the fault data is transmitted to our service center, where it is analyzed and the appropriate auxiliary services are coordinated. Our fully digitized network of towing partners ensures efficient operations, faster arrival times and end-to-end transparency. If the vehicle cannot be repaired on site, our friendly and competent staff will ensure that that your customers remain mobile - by providing a replacement vehicle or organizing other onward travel options. Hotel accommodation can also be arranged if required.
Immediate help
Give your customers immediate access to assistance in the event of breakdowns or accidents. Automatic data transfer and the extensive partner network ensure that support is always just a push of a button away.
All-round carefree package
We take care of everything: from providing a replacement vehicle to booking a hotel. We ensure that your customers remain mobile and reach their destination even in the event of a breakdown or accident.
Full integration
Rely on our decades of experience in the automotive sector. Bosch not only offers roadside assistance, but also a fully integrated solution of hardware, software and service - all from a single source for a seamless customer experience.
AI in breakdown service: More efficiency without compromising quality
AI in customer service helps to automate processes and make them more efficient. Our application for a premium automotive manufacturer on the North American market shows how this can be achieved without compromising on quality. With the help of AI-based speech recognition, breakdown service calls are automatically accepted, processed and, if necessary, forwarded to a service employee. This gives the service expert time to concentrate on problem solving afterwards.
Features of AI-based speech recognition
The bot collects information such as name, VIN, location and performs an initial troubleshooting.
The bot understands dialects and accents and can react to moods.
The bot combines data quickly and accurately, transfers it to the CRM system and compares it with contract data.
Service process with voice bot
1. Vehicle has a breakdown
2. Driver calls the roadside assistance by mobile phone, bCall button or the on-board display
3.Voice bot takes call and records all important information.
4. Service expert takes over the conversation and already has all the information clearly available.
5. The pre-informed service expert can quickly get to the point in conversation with the driver and offer help
The result
- No queue for customers - calls are answered immediately
- Increase service efficiency
- Saving of resources
- Reduce the average processing time
- High level of satisfaction: 98 percent of users accept the conversation with the voice bot
Approach awarded by Frost & Sullivan
Excellent: With our holistic approach to intelligent automation and our ability to accelerate transformation for our clients, we have been honored with Frost & Sullivan’s 2024 European Intelligent Automation Technology Innovation Leadership Award.
Benefits for you and your customers
Bosch Roadside Assistance not only provides quick and efficient assistance in the event of a breakdown, but also strengthens the relationship between you and your customers.
Benefits for you
- Differentiation in customer service through high-quality breakdown assistance
- Relief of resources by outsourcing the breakdown service
- Expanding the service offering and increasing customer loyalty
Benefits for your customers
- Immediate assistance in the event of a breakdown through a global partner network
- Transparency and convenience through digital processes and fast communication
- Maintaining mobility by organizing replacement vehicles and accommodation
Frequently asked questions about Bosch Roadside Assistance
In the event of a breakdown, the driver can simply contact a Bosch service expert at the touch of a button or via mobile phone. The fault data is automatically transmitted to our service center and analyzed. Based on the diagnosis, we initiate the appropriate service and ensure fast and efficient help with our partner network.
If an immediate repair of the vehicle is not possible, our employees will take care of a smooth onward transport. We can arrange a rental car, taxi or hotel accommodation on request to ensure you can stay mobile and continue your journey.
A bot records information such as name, chassis number (VIN), location, and problem description. He then summarizes the information and hands over the call to a service employee, who then has all the important information at a glance. In this way, the service expert gains time to concentrate on the problem solution and to initiate suitable help as quickly as possible.
The use of our AI-based voice bot offers numerous advantages: customers do not have to wait in the queue because calls are answered immediately. Service efficiency is increased, resources are saved and average processing time is reduced. This ensures high service quality and satisfied customers.
The bot also recognizes the mood of the driver and can respond to it if necessary or immediately forward the call to a service employee.
Why Bosch is the right partner for you
Integrator expertise
We have extensive expertise acquired over many decades as a leading player in the automotive sector.
Comprehensive platform
We offer a complete package of modular end-to-end solutions – from a single source.
Full integration
We cover the entire value chain – including hardware, software and personnel.
Perfect service
We work in the background with OEM solutions, freeing up your resources to focus on your customers.
We speak your language
We currently offer our services in over 40 countries and 20 languages.
Global network
Our services are coordinated worldwide thanks to local service centers and partners on site.
Get in touch with Bosch Service Solutions
Ready to elevate your mobility services? Write us an email or give us a call, and let's drive innovation together!