Transform customer service with AI: 3 best practices

A frustration many drivers know all too well: a breakdown just when you're on your way to an important appointment. And then, calling roadside assistance is followed by long wait times. Our AI voice bot solves this problem: it immediately answers roadside assistance calls, captures all relevant information, and thus relieves the burden on service staff. They have direct access to all the important information and can immediately address the problem. The bot is being used by a premium car manufacturer in North America. Furthermore, an agent assist solution provides intelligent summaries and sentiment analysis – allowing the AI to recognize the caller's emotions and respond accordingly. The result: satisfied drivers with 98% acceptance, no more waiting times, and a more efficient service workflow.

In a customer service department for car owners, our AI solution is revolutionizing the processing of incoming emails: Our AI pre-sorts emails and correctly assigns nine out of ten. This reduces processing time per email from over five minutes to just one minute. The task is complex because the service receives inquiries for various car brands – so pre-sorting previously had to be done manually.

How does it work? An AI bot scans and classifies incoming emails based on natural language processing (NLP). It analyzes the content, assigns it to the appropriate contact person, and automatically transfers relevant information to the CRM system. Less monotonous work for employees, faster responses for customers. The client is extremely satisfied.

The bot's tasks can be expanded in the future so that, in the long term, it can also support service employees in creating solution suggestions and customer responses. The human factor is always crucial for us: Customers should always experience an inspiring, high-quality service, which our experienced service experts ensure.

Imagine being stuck in an elevator – and abroad, no less. And you can't understand the language being spoken over the loudspeaker. This makes an already unpleasant situation even worse. Our AI-based voice bot overcomes this language barrier: It translates conversations between the trapped person and our control center in real time. This ensures that those affected receive fast, understandable assistance and feel safe – regardless of the language. In an emergency, this is an immense relief for elevator users.

Our AI solutions, your added value: Maximum future viability through efficient and empathetic service and highly satisfied customers. We develop AI solutions that put people first and solve real problems.