More Convenience: Three Best Practices for Delighted Customers

On your way to an important appointment and suddenly get a flat tire? Pure stress for any driver. Ensure that the breakdown process runs smoothly and without stress with your breakdown service. Offer your customers fast, digital, and transparent roadside assistance. At the touch of a button, our service center receives relevant vehicle data, and our service representatives assist affected drivers. We provide direct support over the phone or coordinate appropriate assistance through our partner network. If on-site repair isn't possible, we organize a replacement vehicle, alternative travel options, or, if necessary, reserve a hotel room. This way, drivers remain mobile and benefit from complete transparency through real-time updates.

Being stuck in an elevator, especially abroad, can be a frightening experience if you can't understand the voice coming from the loudspeaker. Our AI-based voice bot overcomes this language barrier: it translates the conversation between the trapped person and our control center in real time. This provides enormous relief and is invaluable in an emergency. Those affected receive fast, understandable help and feel safe, regardless of the language barrier.

Falls pose a significant risk, especially for older adults or those with pre-existing medical conditions, and particularly for people living alone. The Gardia emergency call bracelet offers automatic fall detection. Thanks to the integration of our eCall infrastructure, users can also place emergency calls, which are received by our 24/7 staffed emergency call centers. Our trained specialists review incoming calls for help and initiate necessary rescue measures if required. Gardia is designed for seniors living alone or people with pre-existing medical conditions who are supported by family members. A key feature is that this mobile emergency call system works both at home and on the go. This service increases the safety of older adults and maintains their mobility through location-based emergency call processing, with sensitive support during emergencies being crucial.