Bosch Towing Management Software: Digitalization of the entire process chain
Many coordination discussions between dispatchers and the drivers of tow trucks are necessary, resulting in an inefficient and expensive workflow. In addition, the invoicing process is complicated and non-transparent, as management lacks reliable performance overviews.
What we do
We offer a digital roadside assistance platform for the cooperation of roadside assistance and towing companies - from scheduling to billing. Our cloud-based software solution and app transfers all data automatically. This includes easy merging of elements and automatic creation of orders and invoices. Full transparency is guaranteed by numerous reporting and tracking functions.
Truck drivers are connected via iOS or Android apps
- Accept orders directly in the app or with a smartwatch
- Access to all orders for drivers
- Chat communication with Dispatch team
- App includes navigation with preferred partners such as Google Maps, Navigon, etc.
- OBD2 diagnostic devices can be used to read out the vehicle’s fault memory via Bluetooth connection to the app
The driver is kept up to date via SMS + web app
- Breakdown reports can be recorded digitally - native SDK also available
- "Around me" services provide location-based recommendations (such as cafés) to reduce waiting time
- Updates are sent via SMS or app - cross-platform access via browser
- Vehicles are permanently tracked- estimated arrival time is calculated
- An integrated feedback system allows the driver to evaluate this assistance offer
- Additional telephone assistance can be offered depending on the OEM and breakdown type
- Users can share their case on social networks such as Facebook, Twitter and WhatsApp
This is how you benefit from our service:
Improved customer experience
Increased transparency of the entire process
Extension of service coverage
This is how the driver benefits from Bosch Towing Management Software:
- Fast service delivery
- Transparent communication - drivers always know the next step
- Security: Everything is handled transparently and quickly by professionals
Get in touch with Bosch Service Solutions
Ready to elevate your mobility services? Write us an email or give us a call, and let's drive innovation together!