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BOSCH SERVICE SOLUTIONS

Elevate your business

Service design for an inspiring brand experience and efficient customer interaction

Welcome to Bosch Service Solutions. We develop innovative business models for you based on the latest technology in order to create an inspiring brand experience for your customers. Discover how to move your business forward with our tailored Customer Experience, Mobility and Monitoring services – bringing you closer to your customers and making you more effective in the face of competition.

Frost & Sullivan Award

As pioneers in the Business Process Outsourcing sector, we are pleased to have won the Frost & Sullivan's 2018 Technology Leadership Award.

This prestigious consulting company honors the end-to-end implementation of digitization through the use of Robotic Process Automation and Artificial Intelligence. They were implemented into a holistic strategy to improve the entire service chain.

We have the right solution for you

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Customer Experience Services

How can you make every contact with your products and every interaction with your services an inspiring, unique experience? How do you differentiate yourself from the competition? How do you turn your customers into enthusiastic ambassadors of your brand?

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Mobility Services

How do you offer as much comfort as possible to your customers? How do you fulfill their desire for independence and maximum safety? And how do you achieve this as efficiently and effectively as possible - with highest quality and reliability?

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Monitoring Services

How do you maintain the best overview of your infrastructure? How do you monitor and ensure the maximum safety of your fleet and cargo in order to achieve the greatest possible efficiency of your transport? 24 hours per day, seven days per week, all year round – worldwide?

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Business Services

As specialists for service design with cross-industry experience, we take over the business processes of our Bosch clients. Our innovative services excel through the use of advanced technologies in order to create more efficient processes and enhance service quality on a sustainable basis.

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Shared Services

As an internal service provider, we support Bosch departments by pooling transactional and administrative tasks to increase efficiency. We help to create more efficient processes, leverage synergy potential and enhance service quality by using advanced digital technologies combined with a cross-functional and global approach.

People. Experience. Stories.

Press

Logo Frost & Sullivan

Bosch Service Solutions wins Technology Leadership Award of Frost & Sullivan

Press release I December 2018 I Service Solutions

We always consider automation with a view to the overall result. We take into account the goals and process value streams. Based on this, we redesign and revise the processes and create a comprehensive automation solution.

Irfan Ali, Head of Robotic Process Automation at Bosch Service Solutions

eCall infographic

Bosch explains five things that everyone should know about eCall

Press release I December 2018 I Service Solutions

The basic principle behind eCall is quite simple, however a number of aspects require explanation.

Stefan Gross, Head of Mobility Services at Bosch Service Solutions

SSON award

Bosch Service Solutions receives SSON Award for global IT service platform

Press release I December 2018 I Service Solutions

The Bosch Service Center, which runs on the platform, handles around one million inquiries per year in 26 languages for more than 80 countries and regions.

Jan Gabriel, Director of Global Shared Services

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What automobile insurers need to know about eCall

Press release I December 2018 I Service Solutions

We correct five common misconceptions about the automatic emergency call system.

Stefan Gross, Head of Mobility Services at Bosch Service Solutions

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Bosch Service Solutions creates 100 new jobs in Leipzig

Press release I December 2018 I Service Solutions

Bosch Service Solutions plans to increase the number of associates from the present level of 400 to 500 within one year. Growth in the service business for the travel industry is particularly strong.

Shahrooz Nazerabbasi, Head of Bosch Service Solutions Leipzig

Get in touch with Bosch Service Solutions

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