BOSCH SERVICE SOLUTIONS

Elevate your business

Service design for an inspiring brand experience and efficient customer interaction

Welcome to Bosch Service Solutions. We develop innovative business models for you based on the latest technology in order to create an inspiring brand experience for your customers. Discover how to move your business forward with our tailored Customer Experience, Mobility and Monitoring services – bringing you closer to your customers and making you more effective in the face of competition.

As pioneers in the Business Process Outsourcing sector, we are pleased to have won the Frost & Sullivan's 2018 Technology Leadership Award.

This prestigious consulting company honors the end-to-end implementation of digitization through the use of Robotic Process Automation and Artificial Intelligence. They were implemented into a holistic strategy to improve the entire service chain.

To press release

We have the right solution for you

A crowd stands in a beam of light. They raise their arms in the air.

Customer Experience Services

How can you make every contact with your products and every interaction with your services an inspiring, unique experience? How do you differentiate yourself from the competition? How do you turn your customers into enthusiastic ambassadors of your brand?

Our solutions for you

Highway interchange with cars, viewed from above.

Mobility Services

How do you offer as much comfort as possible to your customers? How do you fulfill their desire for independence and maximum safety? And how do you achieve this as efficiently and effectively as possible - with highest quality and reliability?

Our solutions for you

Monitoring Services

How do you maintain the best overview of your infrastructure? How do you monitor and ensure the maximum safety of your fleet and cargo in order to achieve the greatest possible efficiency of your transport? 24 hours per day, seven days per week, all year round – worldwide?

Our solutions for you

Intersection viewed from above at night.

Business Services

As specialists for service design with cross-industry experience, we take over the business processes of our Bosch clients. Our innovative services excel through the use of advanced technologies in order to create more efficient processes and enhance service quality on a sustainable basis.

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Shared Services

As an internal service provider, we support Bosch departments by pooling transactional and administrative tasks to increase efficiency. We help to create more efficient processes, leverage synergy potential and enhance service quality by using advanced digital technologies combined with a cross-functional and global approach.

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People. Experience. Stories.

Press

Thanks to a new app users can trigger an automatically generated emergency call outside of a car, for example from a bicycle, electric scooter, motorcycle or bus.

Bosch enables emergency call outside the car

Press release I February 2019 I Service Solutions

This solution complements our eCall service. It connects seamlessly the sensors from the smartphone with our mobility service experts, as well as a network of emergency response centers. The result is a fast, high-quality service that covers the whole world.

Catrin Möhwald, Head of Global Sales and Business Development for Mobility Services at Bosch Service Solutions

To press release

Warning triangle in front of a breakdown vehicle

Bosch plans takeover of LAWA Solutions

Press release I February 2019 I Service Solutions

With the acquisition of LAWA Solutions, we are optimally expanding the product portfolio of Bosch Service Solutions in the area of networked products and services. LAWA Solutions has the necessary competence, experience and relevant technologies for successful cooperation.

Henning von Boxberg, Head of Bosch Service Solutions

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Bosch Service Solutions wins Technology Leadership Award of Frost & Sullivan

Press release I December 2018 I Service Solutions

We always consider automation with a view to the overall result. We take into account the goals and process value streams. Based on this, we redesign and revise the processes and create a comprehensive automation solution.

Irfan Ali, Head of Robotic Process Automation at Bosch Service Solutions

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