BOSCH SERVICE SOLUTIONS

Elevate your business

Service design for an inspiring brand experience and efficient customer interaction

We develop innovative business models based on the latest technology in order to create an inspiring brand experience for your customers. Discover how to move your business forward with our tailored Customer Experience, Mobility and Monitoring services – bringing you closer to your customers and making you more effective in the face of competition.

As pioneers in the Business Process Outsourcing sector, we are pleased to have won the Frost & Sullivan's 2018 Technology Leadership Award.

This prestigious consulting company honors the end-to-end implementation of digitization through the use of Robotic Process Automation and Artificial Intelligence. They were implemented into a holistic strategy to improve the entire service chain.

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We have the right solution for you

A crowd stands in a beam of light. They raise their arms in the air.

Customer Experience Services

How can you make every contact with your products and every interaction with your services an inspiring, unique experience? How do you differentiate yourself from the competition? How do you turn your customers into enthusiastic ambassadors of your brand?

Our solutions for you

Highway interchange with cars, viewed from above.

Mobility Services

How do you offer as much comfort as possible to your customers? How do you fulfill their desire for independence and maximum safety? And how do you achieve this as efficiently and effectively as possible - with highest quality and reliability?

Our solutions for you

Monitoring Services

How do you maintain the best overview of your infrastructure? How do you monitor and ensure the maximum safety of your fleet and cargo in order to achieve the greatest possible efficiency of your transport? 24 hours per day, seven days per week, all year round – worldwide?

Our solutions for you

Intersection viewed from above at night.

Business Services

As specialists for service design with cross-industry experience, we take over the business processes of our Bosch clients. Our innovative services excel through the use of advanced technologies in order to create more efficient processes and enhance service quality on a sustainable basis.

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Shared Services

As an internal service provider, we support Bosch departments by pooling transactional and administrative tasks to increase efficiency. We help to create more efficient processes, leverage synergy potential and enhance service quality by using advanced digital technologies combined with a cross-functional and global approach.

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People. Experience. Stories.

Press

Bosch launches its eCall solution in India

Press release I December 2019 I Service Solutions

We needed to create a solution wherein car drivers from all over India can have an audio connection in an emergency and can receive fast help through the fire brigade, police and ambulance service.

Stefan Gross, Head of Mobility Services at Bosch Service Solutions

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Bosch Service Solutions enhances Customer Services with Salesforce

Press release I November 2019 I Service Solutions

Cloud technologies such as Salesforce solutions, in conjunction with other technologies, form one of the three building blocks of our service design method.

Jörg Fischer, Chief Digital Officer at Bosch Service Solutions

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Truckers can now book parking lots in Neu-Isenburg via the Bosch platform.

Bosch Secure Truck Parking begins cooperation with REWE

Press release I July 2019 I Service Solutions

We are very satisfied with the cooperative arrangement and are so convinced by the Bosch concept that we are currently exploring cooperative options for more of our logistics locations.

Sebastian Edel, REWE

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Bosch Secure Truck Parking cooperates with Kuehne + Nagel and extends its international network

Press release I July 2019 I Service Solutions

Bosch Secure Truck Parking is a sensible and forward-looking solution in which we are happy to participate. It combines a digital platform with a sharing concept.

Uwe Hött, Regional Overland Manager at Kuehne + Nagel

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Thanks to a new app users can trigger an automatically generated emergency call outside of a car, for example from a bicycle, electric scooter, motorcycle or bus.

Bosch enables emergency call outside the car

Press release I February 2019 I Service Solutions

This solution complements our eCall service. It connects seamlessly the sensors from the smartphone with our mobility service experts, as well as a network of emergency response centers. The result is a fast, high-quality service that covers the whole world.

Catrin Möhwald, Head of Global Sales and Business Development for Mobility Services at Bosch Service Solutions

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