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Service Solutions

Bird's-eye view of the skyline

Service design for a connected world

Your innovative partner for technology-driven services

Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in five key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services and Shared Services. We also work with our customers to develop, implement and operate new business models.

: J. Fischer, President, R. Mulatz, Executive Vice President

We work with our customers to develop and optimize business processes and business models – for real added value and maximum end customer satisfaction.

J. Fischer, President, R. Mulatz, Executive Vice President

Our expertise is aimed at only one goal: your success

We have a unique set of competencies based on our values, our technology and integration competence, as well as our comprehensive experience and know-how of communication processes.

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And the customer is at the core of our business.

Brand and values
As part of the Bosch Group, Bosch Service Solutions stands for a reliable partnership, an international network and the highest standards of quality and data security in our services.

Expertise in technology and system integration
We focus on certain sectors and services in order to offer highly innovative solutions - and we have reached leading positions in the areas of automotive/mobility, sensor technology and Internet of Things. We are helping our customers to exploit the full potential of a connected future.

Communications and process expertise
Through our long-term partnerships with our customers we are able to develop tailored services and technologies. You and your end customers benefit from an excellent service experience that covers all needs

Excellent service

Our service solutions are valued by our customers and have won many accolades. Here you will find a selection of our most recent awards and prizes.

Award

Special Excellence in Robotics

The SSON Special Excellence Award “Robotics” was awarded to our international project RoboCorp for delivering "outstanding results demonstrating the benefits of robotic process automation (RPA)".

Award

Social CRM Award for social media service

The jury praised the "understanding of customer requirements" across all sectors. This award given by the University of St. Gallen honors companies who successfully position themselves through an innovative approach to customer relationship management via social media.

Award

Winner in the category of customer satisfaction

Bosch Service Solutions awarded with the CCV Quality Award for outstanding commitment to customer satisfaction.

Award

Clear focus on associates

Bosch Service Solutions has won the CCV Quality Award of the German call center sector, in the Customer Satisfaction category. This is the most prestigious award in this sector.

Award

SafeLine Award

Bosch Service Solutions won in two categories: "Best technical support" and "Best marketing". The SafeLine Group is one of the world's leading elevator emergency technology manufacturers.

Why Bosch is the right partner for you:

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Service design

Development of tailored solutions based on industry, customer and user needs as well as process and data analyses

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Up-to-date expertise

Extensive experience and knowledge of customer and process requirements in our focus sectors

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Customer insights

Detailed understanding of end customers through direct contact, data collection and analytics

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International setup

Worldwide customer support tailored to the local context

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Best-in-class technology

Services that save time and money, optimize processes and support sales

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Added value

Creation of real added value – such as reduced transaction costs, increased customer loyalty and greater data security

Get in touch with Bosch Service Solutions

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