Intelligent Automation: Make service processes faster, better and more efficient
Move repetitive and boring tasks from service experts to bots so that service experts can focus on activities that require the human touch.
Intelligent automation is key to business success
Bosch Service Solutions not only has the necessary knowledge for the intelligent automation of processes, but also has its own AI solutions. This means that we remain independent of third parties and offer our customers the greatest possible flexibility. We are able to adapt and scale our automation solutions to different projects. In this way, we increase the competitiveness of our clients, regardless of the industry.
Up to 50% of service processes have the potential to be automated
Intelligent automation ensures great customer and user experience at competitive cost
Positive impact on your entire business: intelligent automation enables cost reduction as well as revenue growth and improves the image of your brand.
Great customer experience
- Higher first call resolution rate
- Shorter response times
- Opportunities for self-service
- Less barriers between different media channels
- 24/7 availability
Great associate experience
- Higher employee satisfaction: less repetitive tasks
- Associates can concentrate on more sophisticated tasks
Service productivity and efficiency
- Improved quality and compliance
- Better performance
- Reliable data availability
- Scalability, e.g. in case of business/ service expansion
- Speed: faster innovation cycle