Bosch Workshop Support Services: Automated front- and backend solutions for workshops
What we do
If a vehicle needs to be repaired, we automate the communication between customers and workshops. We prepare diagnostic data and make it available to the workshop. The customer receives the appointment confirmation via email and SMS.
How you benefit from our service:
Optimization of workshop processes
Optimization of own workshop capacity utilization
Fully digitalized front- and backend solution
Faster and consistent handling of customer queries
Increase of customer experience through smooth processes
Automated communication decreases manual effort
How the driver benefits from Bosch Workshop Support Services:
- We take care and speed up the organizational task of finding the right workshop and making an appointment
- Increased transparency on work packages and time required
- Can trust that OEM original or approved spare parts are being used
Why Bosch is the right partner for you:
We have extensive expertise acquired over many decades as a leading player in the automotive sector.
We offer a complete package of modular end-to-end solutions – from a single source.
We cover the entire value chain – including hardware, software and personnel
We work in the background with OEM solutions, freeing up your resources to focus on your customers
We speak your language
We currently offer our services in over 40 countries and 20 languages
Our services are coordinated worldwide thanks to local service centers and partners on site